Why doesn't friend's pc connect wirelessly to my Airport Extreme?

A friend's HP Pavillion zd7000 (laptop) does not connect to my Airport Extreme.
I have two other laptop pc's connecting just fine wirelessly to the Airport Extreme.
Also, I have an iMac connecting just fine wirelessly to the Airport Extreme.
My friend's pc DOES detect the wireless network, but it does not connect to the wireless network after I click on "connect".
As a test, I took my friend's pc to a PC repair shop that I use; and I found it connected just fine to the wireless network there - so I brought it home again.
I've re-typed the network password numerous times. Caps lock is off.
The 'Wireless Network Connection' window just says "waiting for network", and after a few minutes searches for available networks.
Repairing the connection doesn't work.
Removing the wireless network in Wireless Connection 3 Properties/Wireless Networks and then starting all over again results in the same situation.
I'm using WPA2 security setting on the Airport Extreme. My friends pc shows that as WPA-PSK. Anyway, I don't want to mess about with the Airport Extreme settings and risk messing up the working wireless connections with the other three computers.
I don't know what else to do.

Having Bonjour installed hasn't made a difference. I mean my friend's pc still does not connect to my wireless network.
Poking around in the Norton AntiVirus interface on the pc, hoping for possible clues, I saw the following:
After I click to make NAV produce a 'Netwok Map', a pop up window states "Devices on your network are not responding. Would you like to try again?"
Also, in the NAV Log Viewer, under Internet Worm Protection, under Activities,I see recent instances of preparations by several applications to connect to the internet, including Bonjour, NAV, and elements of Windows. Of course none of them are succeeding in connecting.

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