Why doesn't Lightroom 4 appear in "My Products"?

I have purchased and registered many Adobe products, most recently LR 4, yet only one, CS 5 appears in my account. As a result I am continually getting sales emails for products I already own and have registered. I tried to resolve this once before... see Web Case Details: 202214013... but apparently nothing came of it. How do I reopen the case? BTW, the case also does not appear in my case history.
I apologize for using the forum to resolve an administrative problem, but it seems to be the only way to get Adobe's attention.

I do see both LR3 and LR4 in "My Products" on the Adobe page.
I realize that's not much help to you, except to say that you should see them there also.
I don't have a machine with LR on it in front of me at the moment, but I seem to also recall that you can register either within the LR application itself, or here:
http://www.adobe.com/cfusion/gpr/index.cfm?loc=en_us
Have you tried both methods?

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Why doesn't Lightroom appear in my list of installed apps, with the option to update it.

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Sorry, re-reading the info, the path is correct - but it isn't perhaps as clear as it should be; might I suggest changing the wording to something like 'look for the opm.db file located at
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Cheers
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People who have Photoshop, but don't have Lightroom, need ACR so that they can use Raw files. Without ACR they could do nothing with those (they may also like having ACR so that they can work on other kinds of image using the same kinds of adjustments and techniques, as are used with Raw files).
People who have Lightroom, can get access to Raw files regardless whether ACR is present or not. They can use Lightroom on other kinds of image also, using the same methods. LR can pass images directly into Photoshop without passing via ACR (or else does so transparently, which amounts to substantially the same thing).
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Lightroom "subcontracts out" specialised external tasks, in this workflow, but is still your "main contractor": the image is otherwise located, viewed, managed, adjusted/presented and output entirely using LR.
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Hello,
I use exiftool to modify the Creation and Modification time of the files. After that I use LR "Ajust time" feature to set the time of the movies in LR to the file creation time (last point). This works fine for me.
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Familiarize yourself with this table
Camera Raw plug-in | Supported cameras
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Photoshop Lightroom

Familiarize yourself with this table
Camera Raw plug-in | Supported cameras
The Olympus E-P5 was first supported by Lightroom 5.
There is no backward compatibility with Lightroom 4.
So your choices:
Upgrade to Lightroom 5
Download the free DNG converter, convert all the Raw files from the E-P5 to DNGs then edit the DNGs in Lightroom 4
Camera raw, DNG | Adobe Photoshop CC

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[For information on rendering and exporting, see "Basics of rendering and exporting".]
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Post Author: Rob Murnick
CA Forum: .NET
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Why doesn't Lightroom 4 appear in "My Products"?

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