Why doesn't my Adobe Photoshop Elements 9 & Adobe Premiere Elements 9 work/install correctly on my new computer? Why do you reference customer service phone numbers that only try to sell you additional unrelated services? Why do you give out phone numb

Just post, answer, and correctly respond!

This is a user to user forum where experience users give up their time to try and help those with problems.
You will find that Adobe does not support old versions and so your only hope is to describe your problem here and someone will most likely be able to help. So far we have nothing to go on.
You might like to read this as to the information we might need.
FAQ: What information should I provide when posting, or What do you need to know to solve my issue?
Brian

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How can I deactivate Elements 7 so I can install it on a newer computer?

How can I deactivate Elements 7 on one computer so I can install it on a newer computer? I tried clicking the help button and then there is not a deactivate button.

It may not be necessary as you are permitted two activations.
Deactivate is only available under the Help menu in Full Edit, not from the Organizer menu.

Adobe Photoshop 11 and Premiere Elements

I purchased the above on a disk and installed it on my windows pc. We have today bought an IMac which does not have a disk drive. Can I download these two programmes using the serial numbers that came with the disk?

Yes, you can just download the PSE trial and enter the serial number into that.

I purchased the Adobe Photoshop Elements 10 about 6 months ago. I want to install it to my new computer which is a Macbook Pro with no CD Drive. How do I do this?

I purchased the Adobe Photoshop Elements 10 about 6 months ago. I want to install it to my new computer which is a Macbook Pro with no CD Drive. How do I install it when I got it in CD form?

I doubt the license is affecting the performance - it might be a case of the software being too old for the machine.
In any case, you can contact Adobe support thru chat and have them reset your activation count to eliminatre your doubts regarding the license.
For the link below click the Still Need Help? option in the blue area at the bottom and choose the chat option...
Serial number and activation chat support (non-CC)
http://helpx.adobe.com/x-productkb/global/service1.html ( http://adobe.ly/1aYjbSC )

Adobe Photoshop 11 with Premire Elements.

I purchased this program the first weekend in August and have worked on learning it and creating a slide show of our recent trip to Africa almost every day -- a whole month. In the preview it is perfect but when it shows on the TV it is blurry. Even when I preview in full screen on my PC it is a tad blurry and the letters are a little choppy. I have read some other comments and I cannot figure out what I am doing wrong. I created the slide show in the Organizer, choose output and the DVD NTSC 720x480 setting, I rendered it, and then burned the DVD. I have made six DVD trying different setting and nothing is working. I had an old program that I created slideshows with and had success on all my DVD's but decided to buy Adobe Photoshop 11 with Premire Elements because I wanted to have more options with my photos. I have spent so much time on this project and I am so disappointed with my final product that I could cry! The slideshow only runs 45 minutes so it is under the 60 minute maximum. It shouldn't be this hard -- HELP!!

Nipomojean
Thanks for the follow up. Sorry that your news was not better.
I do not work for Adobe nor am I affiliated with it in anyway. So, what I am about to say is addressed solely in your interests.
If you have confidence in Pinnacle Studio and you can get the slideshow video you want, then go with that. Some even suggest the use of Windows Live Movie Maker and the Windows DVD Maker for creation of the DVD-VIDEO on DVD disc.
But, if you think that you want to give this one more try, I will work with you (step by step, all the steps) through this thread to try to get you a good quality Premiere Elements video representing your slideshow. Just let me know:
a. number of photos, original pixel dimensions
b. any videos going into this slideshow, what format
c. is this going to be DVD-VIDEO standard 4:3 on DVD disc or DVD-VIDEO widescreen on DVD disc?
d. are you applying pans and zooms
e. what transitions are you using
f. what effects are you using
As reference point, what is the basic problem...playback quality of the DVD-VIDEO produced? Where are you playing it..on computer of TV DVD-Player or other.
I will go as basic or technical as you want so that we get the job done. If I write something and you think "What in the world is that person talking about?", do not hesitate to communicate that to me. It will not hurt my feelings. I will rewrite what you do not understand. But in sync follow up on both sides is important.
Whatever your decision, we wish you success.
Thanks.
ATR

Adobe Photoshop elements 10 & Premiere elements 10

I bought Adobe Photoshop elements 10 & Premiere elements 10 but I'm struggling to install it. Please assist. I have Windows 8. Even if it is just to the download link.

Please see http://forums.adobe.com/thread/1006208?tstart=0&promoid=KBHJQ which discusses how to download your purchased Adobe software.

Adobe Photoshop Elements 10 & Premiere Elements 10 for Windows 7 64 bit install

I have Adobe Photoshop Elements 10 & Premiere Elements 10 for Windows & Mac - Full Bundle Version. It comes with 5 disk, to install on win 7 64 bit you use disk 2, what is disk #4 used for?
No instuctions found with software and Adobe chat does not know. Thank you

It is the content disc for Windows. You can find additional details at Install Premiere Elements, Photoshop Elements - http://helpx.adobe.com/photoshop-elements/kb/install-premiere-elements-photoshop-elements. html.

Download of Adobe Photoshop Elements 12 & Premiere Elements 12 STE - Edition

Hello,
I own a STE-License for Adobe Photoshop Elements 12 & Premiere Elements 12.
How / Where can I download both applications?
I appreciate for any help.
Alex

PSE 10, 11, 12 - http://helpx.adobe.com/photoshop-elements/kb/photoshop-elements-10-11-downloads.html
PE 10, 11, 12 - http://helpx.adobe.com/premiere-elements/kb/premiere-elements-10-11-downloads.html

How do I get my older copies of photoshop elements 6 & premiere elements 4 to be recognised by Adobe

How do I get my older copies of Photoshop elements 6 & premiere elements 4 to be recognized by Adobe? after re-install on a new computer it seems like the link to Adobe is no longer valid (for registration or update)
Message was edited by: GDrex after re-install on a new computer it seems like the link to Adobe is no longer valid (for registration or update)

GDrex for your update failures I would recommend posting in the Photoshop Elements forum at http://forums.adobe.com/community/photoshop_elements. The community members in this forum may have additional information regarding update failures for Photoshop Elements from that time period.

I have Adobe Photoshop Elements 12 & Premiere Elements 12 for windows. I want to transfer the programs to my new HP 15 Touch Screen computer. Then I wan to remove the program from my old HP computer. How can I do this?

I transferred the files to my new computer but not sure how I get the Photoshop & Premier Elements to work. What do I do once I have all the files transferred?

Just install them on the new computer. You can sign out of Premiere Elements/Photo Elements on your old computer -- but signing in on your new computer activates the programs.
You can be activated on two computers on a single license for these programs.

Hello I Download Adobe Photoshop CC 2014 Last Night i INSTALLED it But it Crashes in 30-40 Sec After i Launch the Product Without Any Error Message I Need Help Can You Resolve This Problem i Tried Creative Cloud Sign Out Nd Sign iN But iT DidnT ReSolve My

Hello I Download Adobe Photoshop CC 2014 Last Night
i INSTALLED it But it Crashes in 30-40 Sec After i Launch the Product Without Any Error Message
I Need Help Can You Resolve This Problem

Lotfi are you receiving any error messages during the installation? I would recommend reviewing your installation logs for errors. Please see Troubleshoot install issues with log files | CC - http://helpx.adobe.com/creative-cloud/kb/troubleshoot-install-logs-cc.html for information on how to locate and interpret your installation log files. You are welcome to post any specific errors you discover to this discussion.

I have Adobe Photoshop and Adobe Lightroom on my MacBook Pro laptop. I bought an iMac and I'd like to move my installations to the larger display desktop for editing purposes. How can I go about transferring them?

I have Adobe Photoshop and Adobe Lightroom on my MacBook Pro laptop. I bought an iMac and I'd like to move my installations to the larger display desktop for editing purposes. How can I go about transferring them?

I have the same question. It seems that Adobe is almost impossible to contact (I ended up here at the forums to ask the same question).
I will never buy another Adobe product again if I can get another program to replace it. If this is customer service then it is NON EXISTENT!
I notice that your question has not been answered and why should you have to get the information from a forum? I know of no other company that makes you do this for simple product information.
NOT HAPPY with this version of arrogant customer service (nor am I happy about renting Photoshop products into the future - it is just a money grab in my opinion). I will be voting with my feet and going elsewhere in future.

I downloaded Photoshop CC 2014 last week and every time I open the program, I get an error message that reads "Adobe Photoshop CC 2014 has stopped working" and it forces me to close the program. How to I resolve this?

I downloaded Photoshop CC 2014 last week and every time I open the program, I get an error message that reads "Adobe Photoshop CC 2014 has stopped working" and it forces me to close the program. How to I resolve this?

Hi Noel,
I'm wondering whether your comment addressed to Lmono was intended for me Tmono.
You ask: "So why didn't you provide the same?"
It just didn't occur to me to do so.
My intent was to report that there was at least one other user encountering a similar problem. It occurred to me that Adobe might be interested in determining the scale of a problem which causes one of their best known products to fail to run quite so completely after a clean install
I also see that I misreported the OS I'm running - its Windows 8.
If there is further information I can provide which might be helpful in determining a solution, if someone could be specific about what would be helpful, then I will try to respond appropriately.
Perhaps the following from the event log:
Faulting application name: Photoshop.exe, version: 15.1.0.148, time stamp: 0x53d97a8f
Faulting module name: igdfcl64.dll, version: 8.1.0.2875, time stamp: 0x507eff6d
Exception code: 0xc0000005
Fault offset: 0x0000000000809283
Faulting process id: 0x1f48
Faulting application start time: 0x01cfca332430f3a7
Faulting application path: C:\Program Files\Adobe\Adobe Photoshop CC 2014\Photoshop.exe
Faulting module path: C:\windows\SYSTEM32\igdfcl64.dll
Report Id: 659ea6c9-3626-11e4-bea1-9c2a70825e62
Faulting package full name:
Faulting package-relative application ID:
The X230 has Intel HD 4000 graphics support built in to the processor. Windows was pretty stubborn about refusing driver updates, but I just managed to get drivers from the Intel site to install and Photoshop is now running, so hopefully I need not try your patience any further.
In case anyone else has a similar problem and stumbles on this the way to install the driver that worked was to:
- download the zip version of the generic driver from Intel
- use the 'have disk' option in the windows dialog to install the driver - other paths in the UI did not work with windows refusing to install the driver.

Adobe Photoshop CC 2014 has stopped working

When ever I launch Photoshop CC 2014 I get the message Adobe Photoshop CC 2014 has stopped working and then the program closes. I happens about 5 seconds after I open the program. I just downloaded yesterday and have not been able to use it at all. Any Ideas?
Windows computer - all other Adobe CC products are working fine

I'm having exactly the same issue. I have no idea how to check out the video card. I'm an artist and incredibly technically handicapped. This is happening on my Brand New Cintiq Companion with windows 8.1. Cant think anything could be out of date already? If someone could post a step by step process to resolving the issue for someone like myself who doesn't know where to start that would be greatly appreciated. I have read the whole thread but still feel nervous to proceed with any rearranging.
"Adobe support indicated that igdfcl64.dll from my Intel's graphics card was causing the issue. After updating the card and nothing changed I did some more research. Searched info about the driver and found out it needed to be copied to windows\sysWOW64 folder. "
I'd like to follow the above advice but if possible some more info would be appreciated.

Windows 8 - Photoshop CS5.1 crashes upon startup. Error message: "Adobe Photoshop CS5.1 has stopped working.A problem caused by the program to stop working correctly. Windows will close the program and notify you if a solution is available."

Hello!
I've had the student version of the Adobe Creative Suite 5.5 Design Premium software for several years now.
When I received my Windows 8 computer I installed the software with no issue.
Last week when I tried opening Photoshop I get the following error: "Adobe Photoshop CS5.1 has stopped working.A problem caused by the program to stop working correctly. Windows will close the program and notify you if a solution is available."
I deactivated and uninstalled the entire Creative Suite then reinstalled it. I am able to open the other programs, but still receive the same message for Photoshop.
What can I do?

I found the issue was with the Nik Filters I was using. The filters were messing with Photoshop's initializing. I uninstalled and reinstalled the filters and now Photoshop works like a charm.
It appears this forum is dead?!
Thankfully, I was able to troubleshoot on my own and figured out the problem...

Why doesn't my Adobe Photoshop Elements 9 & Adobe Premiere Elements 9 work/install correctly on my new computer? Why do you reference customer service phone numbers that only try to sell you additional unrelated services? Why do you give out phone numb

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