¿why doesn´t my creative cloud app load?

I´ve been trying to download the Adobe illustrator free trial for Mac, i´ve registered in creative cloud, downloaded the app, and confirmed my account, but when i try to download the program, the "app" window in my creative cloud app won´t load

Santi_tamez have you utilized the steps listed in App doesn't open | Progress wheel spins continually to resolve the current error?

Similar Messages

  • Why doesn t the creative cloud load the apps?

    I just registered on Creativ Could and installed it, but I cannot download apps because in the Window 'apps' its just loading but doesn't show the products?
    How Can i fix the problem?

    I found a solution but it s really time consuming:
    I made a back up an rebooted the whole system.
    After I reinstalled creative cloud again and it worked.
    I see all the apps and can download them.

  • Why doesn't the Verizon Cloud app finish loading onto my iPhone 6?

    Th

    I was on the phone for over an hour yesterday with two different techs. My DH & I each have new iPhone 6's. I was able to load his Verizon Cloud app and update his contacts list. My phone had the app also, but the setup was stuck on #2, asking my to input a viable email address for Verizon notices. I continued to get the message "Something went wrong, call this number". We tried resetting the phone, uninstalling and reinstalling the app, to no avail. The last tech wrote up a ticket on my problem and said that he would probably have an answer and be able to call me back before he left at 5:30 pm. I didn't hear from him last night, so I uninstalled the app and reset my phone. This morning I reinstalled the app, but it never got to the point where the "open" box appears and there was a black app that either said "waiting", or had a white circle that stopped about 60% through and never finished. I wasn't able to remove it either, until I connected the phone to my computer and removed it through iTunes. A few minutes ago, I held down the power button until the "slide to shutdown" appeared, shut it off, waited a few minutes and turned it back on again. This time, the app installed, but I'm now stuck on #1 in the setup with the "Performing a quick scan, please wait" message that has been spinning for 20 minutes.
    mrhelper, I'm using the app to load all of my Verizon contacts. If you know of another way to do this, I'm all ears. BTW, when I go into the VC on my computer and try to change a contact, all I've been able to get is the "loading" message, so I'm not having any luck with it at all. The tech still hasn't called back, so I'm wondering if it's a problem that a lot of people are having.

  • Creative Cloud apps loads forever and does not show a list

    Hello.
    I am trying to install Photoshop using Creative Cloud, but for some reason when I click the apps tab, it shows a spinning loading icon indicating that it is doing some work, but it never finishes and I am not able to get a list of my programs like I can see on pictures on the Adobe website.
    Do you know how I can get it to display my apps? Is there a way to get logs on what is going on? Can I re-download Creative Cloud or is there some other way to fix this? I am not able to use my purchased Photoshop because of this problem.
    Best wishes
    Elín Hreindal

    Sign in, activation, or connection errors | CS5.5 and later
    Mylenium

  • Re: Creative Cloud app loads then freezes with empty dialog box.

    I have the same problem on Mac

    I am experiencing the same issue. I upgraded my OS to Mavericks, I've downloaded the free trial of CC and am trying to download Muse, but the CC window is just blank with a spinning wheel. I've restarted, I've uninstalled and re-installed, but nothing. And am having a really hard time finding support on their website. This forum seems to be the only place to get 'live' support.  (?) perhaps I'm missing something.

  • Creative Cloud app gets stuck on spinning wheel on Windows 8.1

    Ok DL the cloud app it never gets to the log in. I used the information like
    From the same gear icon in Creative Cloud, choose to Quit Creative Cloud. 
    Rename the OPM.db file that is located in the OOBE folder located here:
    Mac: ~/Library/Application Support/Adobe
    Windows XP: \Local Settings\Application Data\Adobe
    Windows 7: \AppData\Local\Adobe
    Change the name to OPM.db.old 
    Relaunch Adobe Creative Cloud. 
    Sign back in to your Adobe ID.
    Then locate the OPM.db file successfully?  If so then please also try removing the contents of the OOBE folder which contained the OPM.db file.
    Not working still so I did everything here https://helpx.adobe.com/creative-cloud/kb/creative-cloud-app-doesnt-open.html and nothing.
    I went as far as uninstalling Java

    Hi Toby,
    Please refer to the thread below where this issue has been addressed:
    Re: Creative Cloud app loads then freezes with empty dialog box.
    If the issue persists, please contact support:
    Contact Customer Care
    Regards,
    Sheena

  • Creative Cloud App Behance Bug

    For the last few months everytime I turn on my computer and the creative cloud app loads it tells me I have a new Behance Invitation. I've been clicking reject and it goes away...until I turn my machine on again. I thought at first I may need to re-install the app, but I have just bought a new macbook, signed into the app and low and behold the request is still there! I have no idea how to get rid of this, I dont think its a behance issue as the notification doesnt appear anywhere else, and I cant find anyone with the same issue. Erm...help?
    Thanks! Oli.
    Macbook Pro OS X 10.9

    Hi,
    Please follow this KB also provide the logs of the error.
    http://helpx.adobe.com/creative-suite/kb/error-u44m1p7-installing-updates-ccm.html
    Regards,
    Abhijit

  • Why do my creative cloud app don't start? I can't uppdate my apps, haven't been able for weeks. I have a fast internet, but the app doesn't start. It sucks!

    I can't uppdate my apps, haven't been able for weeks. I have a fast internet, but the app doesn't start. It sucks!

    Can you give us more to go on. Your OS? Which Creative Cloud app? Any error messages. You can download the Creative Cloud Cleaner tool and restart from scratch if you like.
    Use the CC Cleaner Tool to solve installation problems | CC, CS3-CS6

  • Why is nothing displaying in my creative cloud app window?

    Why is nothing displaying in my creative cloud app window?

    Chelseaf34629241 have you utilized the steps listed in App doesn't open | Progress wheel spins continually to resolve the current error?  If so what version of the Creative Cloud Desktop application do you have installed?  Also which operating system are you using?

  • Creative Cloude apps not loading

    I have two weeks trying to find a solution to the problem of Creative Cloude apps, because the apps not loading.
    Anyone can help me in my first language? Spanish?¿I tried doing all these recommendations on this forum, without making it works.
    I have the impression that many users with the same problem after the latest version of Creative Cloude.

    Mmarcetvillariezo have you utilized the steps listed in App doesn’t open | Progress wheel spins continually?  If so then what version of the Creative Cloud Desktop application do you have installed?

  • Adobe Creative Cloud app doesn't run

    Just tried to use my newly Adobe Creative Cloud app today after signing up for an Adobe creative cloud account. I have Mavrick Version 10.9.3 and I cannot run the application Adobe creative cloud app. Every time I run the program it starts to load and then exits immediately with no error. Talked to Adobe tech support was not able to resolve the problem. Anyone else having this problem?

    I have a similar problem, my CC desktop app just shows the loading animation, usually crashing as well. I've tried reinstalling the app but nothing seems to be working.
    Please post up if you find anything =)

  • Why can't I download Photoshop CC(2014) and why does my Creative cloud app show updates for CC(2014) products I do not have?

    Why can't I download Photoshop CC(2014) to my Mac Pro desktop running OSX 10.9.3.  My Creative Cloud app shows updates for all apps that I have as CS6 on my desktop but I have only subscribed to Photoshop CC.  Lightroom shows Install but it is installed.  Trying to Install Photoshop CC(2014) results in and error message "Installation failed Errors encountered during installation.(7) more information.
    More information gives Exit Code: 7
    Please see specific errors below for troubleshooting.  For Example, ERROR:
    - 0 fatal error)s), 0 error(s)
    I also cannot directly download from my account on the web.  This has been going on for a week or more and I have tried numerous suggestions on the forums but got nowhere.  I uninstalled Creative Cloud app today but could not find the installer again so I assume that was deleted.  I cannot download that now as on Adobe's site it says we are experiencing problems.  Aren't we all.
    I was happy with CC until last week but now cannot recommend it.
    I also have a Macbook Pro retina and Photoshop CC(2014) downloaded no problem on that. 

    Code 6 & Code 7 http://helpx.adobe.com/creative-suite/kb/errors-exit-code-6-exit.html
    or
    Link for Download & Install & Setup & Activation problems may help
    -Online Chat http://www.adobe.com/support/download-install/supportinfo/

  • I installed Photoshop CC (2014) yesterday through the Creative Cloud app. Now, when in Lightroom when I go to "edit in"and select Photoshop CC (2014) and click on "edit copy with Lightroom adjustments",  it opens Photoshop CC (2014) but my photo doesn't s

    I installed Photoshop CC (2014) yesterday through the Creative Cloud app. Now, when in Lightroom when I go to "edit in"and select Photoshop CC (2014) and click on "edit copy with Lightroom adjustments",  it opens Photoshop CC (2014) but my photo doesn't show up?  My photo does show up when I click on "edit copy" or "edit original".
    How can I correct that so that I can open up a photo from Lightroom WITH the Lightroom adjustments? Thanks!

    I'm having a similar problem, but only with jpg's. I have PS CS6, CC, and CC 2014. Other image file formats function normally with regard to the "open with" list. PS CC 2014 appears on the list. But with jpg's only PS CC appears on the "open with" list and 2014 can't be added by the browsing for it.
    The curious thing is that if I have any of the three versions of Photoshop open, click on Photoshop CC in the "open with" list, the image opens in whatever version is already open on my computer. This is true of all image formats. No matter which version I pick from the "open with" list it opens in the currently running program. I use only the latest version so keeping it open all the time is an easy work around. I won't uninstall any of the earlier versions lest more file association quirks result. it would be nice to have this matter fixed.

  • Why does my Creative Cloud app only list 5 apps as installed when I have installed 9 apps?

    I originally installed the Creative Cloud app and all the software I needed (Illustrator, InDesign, Dreamweaver, Photoshop, Fireworks, Muse, Edge, Acrobat, InCopy, Bridge, Extension Manager, Lightroom) sometime in 2014.  Now my Cloud app displays only 5 of the software as installed and the rest can be installed.  I have never uninstalled any of the software. 
    So my question is why have some of the installed software disappeared from the Creative Cloud app?

    Code 6 & Code 7 http://helpx.adobe.com/creative-suite/kb/errors-exit-code-6-exit.html
    or
    Link for Download & Install & Setup & Activation problems may help
    -Online Chat http://www.adobe.com/support/download-install/supportinfo/

  • Just updated via the creative cloud app and now lightroom won't even load.

    As the title states:
    I've just updated via creative cloud app, ran lightroom from the standard shortcut on m desktop and got 5.7. Exited that and tried to run from the new shortcut. No load.
    Thought it might be to do with still having 5.7 installed, so uninstalled that via creative cloud app and it still wouldn't load. Noticed that the creative cloud app still showed lightroom as being installed (5.7 had disappeared on first uninstall). Selected uninstall again and this time it went from the installed section of the app to being an option to install.
    Installed new version and it won't load.
    Could someone please advise how to resolve this as I would like to be able to access my files and the changes I made.
    Thankyou in advance,
    Matt

    Moderator:
    Please note. The solution posted to sign out of and back into creative cloud app appears to have worked
    I didn't see that before writing this post.

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