Why doesn't my HP deskjet x64 printer print to the bottom of the page

When I print a document it only prints upto about 3cm above the bottom of the page. I have tried changing margins on the documents abd the prints. i have tried selecting different options (eg legal document size which is bigger than A4)
I have tried a PDF and word document and nothing works.
Nothing on the HP help pages or printer settings shows anything that might be changed either.

Hi again st12,
The Doctor should have gave you a button to click on to take you to the fix that the software needed.  Seeing that you are having issues, I suggest contacting HP Total Care directly.  An HP rep has the resources and the ability to assist with this issue and they can give you step by step instructions on how to troubleshoot more effectively.
If you are calling within North America, the number is 1-800-474-6836 and for all other regions, click here: click here.
Thank you once again for your time.
Cheers,  
Click the “Kudos Thumbs Up" at the bottom of this post to say “Thanks” for helping!
Please click “Accept as Solution ” if you feel my post solved your issue, it will help others find the solution.
W a t e r b o y 71
I work on behalf of HP

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