Why doesn't my iPhone 5 power/lock button work?

Question

I just called the apple support people and I had told them my issue of my iPhone 5 power/lock button being dis functional. I had also told them I went to the apple store in guilford mall surrey,bc I had a week left in my warranty at that point. When I went to the apple store i told the representatives that my battery was having some problems ( this issue was resolved) and I told the representative that my power button sometimes has a problem but not as much. The representative did not take this into consideration and told me " to not use my phone as rough ". At this point I had thought my main issue was to only get my battery issue resolved which was resolved, so I didn't really think about asking one more time about the power/lock button. 2 weeks after my warranty had expired I first called apple support telling them I am having many difficulties with my lock/power button. They told me at that point it would cost $260+tax to replace the phone. Then I told them that I have already talked to your representatives at the apple store in guilford mall surrey bc and that they didn't take it into consideration at that point. The apple care person told me "I'm sorry sir you could've have only gotten it replaced when you were still under warranty" and he said " the only option here is to restore your phone ( which I did and nothing changed) or replace your phone by paying $260+ tax. After I told them I would try going to the store again to resolve this disappointing issue. When I went in the store today I told the same thing I told to the representative over the phone and the store representative told me "sorry your appointment of coming before your warranty is not showing up on my system" then I pulled up an email confirming that I had actually come to the same apple store before my warranty had expired. He still didn't take anything into consideration and told me to just use the accessible touch or pay the amount to replace my phone  I am very disappointed because when I went before my warranty was about to expire the representative didn't advise me to get my phone replaced and simply didn't take my concern into consideration. I hope the manager of the store looks into this for the future customers and tries to resolve my issue. Thanks

Answer 1

After your appointment at the Genius Bar, you received an email asking for your feedback.  I suggest you copy these comments and paste them there.  Ranting here serves no purpose at all.