Why doesn't my iTunes account balance show?

I'm using iTunes 10.4 with Lion.
I'm sure the balance would be on the home page near the apple-id - but its not there.
I am logged-in. I have logged-out and logged-in.
Also (perhaps releated) - when I go to my account and click See All on my purchase history - it says 'temporarily unable to proceed. try later' - but that's been going on for several days.
and why isn't it obvious how to report this to apple rather than bothering you good people?
thanks, in advance.

If you are in the U.S. you can call 1-888-320-3301 and follow the instructions. Balances shown in the account area of iTunes are from redeemed iTunes gift cards only.
From here: Apple - Apple Gift Cards
To view purchase history. From the iTunes menu bar click Store / View My Account / Purchase History.

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