Why doesn't my itunes show "on this iphone" all the way to the right when i select the device

When I usually connect my device and select it there's a line next to the name of my iPhone that says summery-info-apps-music-movies-tv shows-podcast-photos- and "on this iPhone" but now "on this IPhone" isn't their anymore.

when I try and put songs on it it will sit their for hours saying updating files on zachs iphone preparing to update and it never changes and never updates

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Thanks for visiting Apple Support Communities.
If your iPhone is unresponsive and can't be turned off, you can reset it. See this article for the steps, and other helpful troubleshooting tips for an unresponsive device:
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Regards,
Jeremy

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Welcome to the Apple Community.
Intermittent problems
Intermittent problems are often a result of interference. Interference can be caused by other networks in the neighbourhood or from household electrical items.
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Why doesn't my itunes show "on this iphone" all the way to the right when i select the device

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