Why doesn't my movie rental play?

I'm currently renting a movie and normally I am able to watch the movie as it downloads, but right now I can't play the movie and 600 MB of the movie has already loaded.

I use iTunes on my Mac Mini (on Mountain Lion, latest iTunes version) connected to our HDTV to watch movies/TV shows.
Yesterday rented "Here Comes The Boom" but the 'Rented' selection did not appear in the Movies section (all the other selections did - Unwatched, Movies, Home Videos, List). I relaunched iTunes twice but that didn't fix it. I rebooted my Mac Mini and launched iTunes but still no Go.
I followed Klaey's initial advice and used Spotlight and did find the movie mp4 file in the iTunes movie folder. However I could not import it into iTunes (dragging or import selections). I didn't want to create a new User ID, though.
So finally reported it by clicking on the 'Report Problem' button in my iTunes Purchased Items section of my Account and also submitted it as a help request ticket (referencing the purchase Order #) via Apple's Support email process. Only got an acknowledgement email back but a few hours later, the 'Rented' selection finally appeared and we were able to watch the rental finally.
Best of luck to all, this was the first time I've encountered this.

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Why doesn't my movie rental play?

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