Why doesn't my new password work ?

I have requested and received your instructions for changing my password TWICE !  Each time I made the change and received your email to acknowledge the change.  However, when I try to update Reader, as it appears on my computer dashboard, it will not accept my new password.  It begins to download and states that the password is incorrect.  Can you help me to have the new password work ??
Thanks

There is no request from Adobe to enter any password when downloading Adobe Reader.
You may be prompted for a password when you install Reader, because of your own computer's user account control - that password is nothing to do with Adobe, it's the one you created when you installed your operating system.

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