Why doesn't my new (refurbished) iMac shut down?

All my years using Windows there was a little voice in the back of my head saying "if only you'd switch to Apple you wouldn't have to deal with all these weird things that don't quite work".  Now I find that (at least my particular) Apple products show signs of being almost as unpredictable and unstable as Windows.  Am I doing it wrong?

Glad you got it sorted. AppleCare doesn't appear to be open 7 days week world wide but I'm glad you were able to get through.
Because you're new to OS X I'd strongly recommend book marking the following sites:
Mac 101
Switch 101
Find Out How Video tutorials
List of Useful URLs for switchers
After you have started using OS X for awhile you will see how much more stable it is than MS Windows. No need to worry about viruses, do complete system reinstalls for minor issues etc. Whenever you switch from one system to another there is always a learning curve and comparisons and also breaking old (and sometimes bad) habits.
Welcome to the light side, I hope you get many years of enjoyment.

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