Why doesn't my reedem code work

I bought yesterday a bundle of photoshop elements and premiere elements.
I wanted the serial number to retrieve the reedem code contained on the card, but it stands always there, that the code not activated. That can not be, because on the sales slip stands that the card is activated. I has verify this extra again.
it's not funny because the whole cost a lot of money.

Mickeymaus if you are not able to redeem your redemption code then please contact our support team directly at suggested by the document referenced by Mylenium in message #1.  You can contact our support team directly at Contact Customer Care.

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