Why doesn't Photoshop Elements recognize my internet connection?

I've installed Elements.  I had to register online because I can't sign in on my program's start up screen because photoshop says I'm not connected to the internet or that my clock is wrong.  After registering online (outside the program) I told the program I'd sign in later just so I could get to the user interface.  Once there, it still thinks I'm not connected to the internet, and as a result the "help" button just gives me a message that I need to be connected to the internet to use help.
But, I am connected - as I'm typing and submitting this question "online."  So, any ideas what's going wrong?

Often means a problem with your anti-virus and/or firewall blocking access to Adobe servers. Some Firewall software also makes entries to your hosts file that have the same effect.
Temporarily disable your anti-virus and firewall and rename C:\Windows\System32\drivers\etc\hosts to hosts.old to see if that lets the activation complete. Afterwards you can rename hosts back, and turn back on your firewall and anti-virus.
Also for activation start by right-clicking the PSE icon and selecting Run As Administrator in case there is a permissions problem.
Cheers,
Neale
Insanity is hereditary, you get it from your children
If this post or another user's post resolves the original issue, please mark the posts as correct and/or helpful accordingly. This helps other users with similar trouble get answers to their questions quicker. Thanks.

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    Vous avez Internet Explorer 9 ou antérieur ? Félicitations ! Réessayez d'installer votre ancienne version de Photoshop Element, cela devrait fonctionner. Je l'ai testé sur mon PC avec IE8 et IE9, cela fonctionne.
    Si vous avez toujours le même message d'erreur, vous pouvez appliquer la solution dédiée à windows 8, qui est plus complexe.
    Après l'installation, je vous conseille de réinstaller la dernière version d'internet explorer. Pour cela:
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    Patientez, puis cliquez sur "redémarrer maintenant" lorsqu'on vous y invite.
    Il ne reste plus qu'a réactiver les mises à jour automatiques: (à votre convenance, évidement)
    Cliquez sur "démarrer" => "panneau de configuration" => "système et sécurité". En dessous de "windows update", cliquez sur "activer ou désactiver la  mise à jours automatiques". Dans la fenêtre "Mises à jour importantes" sélectionnez "Installer les mises à jour automatiquement".
    Sur WINDOWS 8:
    Attention, ces manipulations sont plus complexes, et à effectuer à vos risques et périls. Il est très possible de planter complètement une installation de windows en modifiant de mauvaises valeurs dans la base de registre. Je vous conseille donc avant de commencer d'effectuer une sauvegarde de votre ordinateur, et de vos données.
    Comment:
    Sur windows 8, Internet Explorer est intégré. Impossible de revenir à une ancienne version. Nous allons donc devoir faire croire à notre utilitaire d'installation de photoshop element qu'internet explorer 8 ou 9 est présent.
    Pré requis:
    Cette solution nécessite que vous vous procuriez le fichier "iexplore.exe" des versions Internet Explorer 8 ou 9. Il s'agit bien là uniquement de ce fichier, qui se trouve dans le repertoire "C:\Program Files (x86)\Internet Explorer" ou "C:\Program Files\Internet Explorer" ou "C:\Programmes\Internet Explorer" sur un ordinateur ou Internet Explorer est déjà installé. Il ne s'agit en aucun cas du programme d'installation d'internet explorer.
    Rien d'impossible certainement. Il est peut être trouvable quelque part sur internet, le plus simple est de le récupérer sur un ordinateur qui tourne encore sous windows XP, ou sous 7 mais avec une ancienne version d'internet explorer (éventuellement appliquez la solution précédente). Je suis sur que vous pouvez le trouver quelque part, peut être au travail, ou vous le faire envoyer par mail.
    Première étape:
    Créez un dossier sur C: que vous appelez "internet". Pour cela: cliquez sur la fenêtre windows, en bas à gauche, puis cliquez sur "ce PC", double-cliquez sur C:, puis créez votre nouveau dossier, soit par l’icône en haut à gauche, soit en appuyant sur Ctrl + Maj + n.
    Renommez le (clic droit sur le dossier) en "internet".
    Placez dans ce dossier le fichier "iexplore.exe" que vous vous êtes procuré. Je vous conseil d'activer les extensions de noms de fichiers. Pour cela cliquez sur "affichage", et sélectionnez l'option à droite.
    Deuxième étape, la base de registre:
    A partir de l'écran "acceuil" de windows 8 (accessible en cliquant sur la fenetre en bas à gauche), tapez (ne cherchez pas de fenêtre où taper, elle apparaitra à la première lettre), "regedit" puis appuyez sur entrée. Un avertissement aparait peut être, cliquez sur oui.
    Cliquez sur le triangle blanc à coté de "HKEY_LOCAL_MACHINE", pour faire aparaitre ses sous dossiers. Faites de même pour "SOFTWARE", puis "Microsoft", puis "Windows", puis "CurrentVersion" et enfin "App Paths".
    Vérifiez si vous avez un dossier s'appelant "IEXPLORE.EXE".
    Sur mon PC, ce dossier n'existe pas.
    Attention, si ce dossier existe sur votre ordinateur, vous allez devoir modifier les valeurs des clés qui y sont présentes. Notez bien les valeurs que vous remplacez, afin de pouvoir les rétablir après.
    Si, comme sur mon PC, ce fichier n'existe pas sur votre PC, voici comment le créer:
    Faites un clic gauche sur le dossier  "App Paths".
    En bas de la fenêtre de l’éditeur du registre, vous devriez avoir, si vous ne vous êtes pas trompé,
    "Ordinateur\HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\App Paths". Si vous avez donné un nom différent à votre ordinateur, c'est normal que le premier nom soit différent.
    Cliquez sur "Édition" (en haut) puis "nouveau", "clé". Entrez le nom "IEXPLORE.EXE". Attention, pas iexplorer.exe mais bien iexplore.exe.
    Cliquez sur ce dossier, vous devriez avoir dans la partie droite de l'editeur un fichier avec "ab" dessiné dessus et "(par défaut)" à coté. Double cliquez sur "ab". Dans la fenêtre qui apparait, dans la case "Données de la valeur", entrez: "C:\internet\iexplore.exe" puis cliquez sur ok.
    Puis dans l'espace vide en dessous du premier fichier, faites un clic droit et faite "nouveau" puis "valeur de chaine". Nommez ce fichier "Path". Double cliquez dessus , et dans la fenêtre qui apparait entrez: "C:\internet;" puis cliquez sur ok.
    Voilà, vous pouvez fermer l’éditeur du registre.
    Vous devriez pouvoir maintenant installer votre ancienne version de Photoshop Element.
    Une fois l'installation terminée, retourner dans l’éditeur de registre: écran d’accueil => "regedit" puis entrée.
    Si vous aviez auparavant un dossier "IEXPLORE.EXE" dans la base de registre, rechangez les clé aux valeurs d'origine. Sinon, il vous suffit de sélectionner le dossier IEXPLORE.EXE (donc "Ordinateur\HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\App Paths\IEXPLORE.EXE" ) puis de faire un clic droit dessus et "effacer" . Faites bien attention de ne pas effacer un autre dossier par erreur ! Fermez ensuite l’éditeur du registre.
    Supprimez également le dossier "internet" que vous aviez créé sur C:\, contenant "iexplore.exe".
    J'espère que grâce à ces (longues) explications vous allez enfin pouvoir retrouver l'usage de votre version de Photoshop Element préférée !!

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