Why doesn't pop-up window for serial number open?

My mother has bought the Lightroom 5 CD and is installing it but for some reason when she clicks ther installed Lr icon as told in your instruction, the serial number is not requested. The whole window with the empty boxes for serial number does not appear. I'm not sure what she has done earlier but she is saying she hasn't been able to give any serial number to her Mac (she has had earlier version in other MAc but is facing major problems with this new Mac and Lightroom, she has had trial version in this Mac). So, could the problem be that she has removed some Adobe Acrobat reader, Java, Adobe ActiveX or something and that's why the pop up window for serial number does not appear or has she managed to activate something which is blocking something or if she has already put serial number somewhere could that be blocking the process? How to change the serial number? Does Lightroom require some other sw like cloud or sth?

Hi Sari,
Kindly try the below mentioned steps.
Launch Lightroom
Click on Help.
Click on Lightroom Registration
Follow the on screen instruction.
Thanks,
Atul Saini

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