Why doesn't the additional 500mb data I bought the other day not show up under usage on the app?

I needed more data temporarily. The rep on the phone said she added it and deducted $5 from my balance. But when I check my usage on the app, it still says 2 GB. I called the phone number but can't figure out how to get through to a human.

    seblife,
Making sure your plan is correct is definitely a priority for us and we will help with getting this taken care of. Do you have prepaid service or post pay?
CandiceH_VZW
Follow us on Twitter at @VZWSupport

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