Why doesn't the apple store give the same 3 year guarantee that John Lewis gives

Hello!
It would appear that John Lewis are also selling the new macbook pros for the same price as the apple store, but with a 3 year guarntee (presumably you would also get the 1 year warranty provided by Apple too), why does the Apple Store not also give a 3 year guarntee?
Kind regards

AppleCare IS an extended warranty.
See also this:
Apple Products and EU-wide Consumer Laws:
http://www.apple.com/uk/legal/statutory-warranty/

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I just restored my 13" MBP i5 at the apple store to the newest version of Lion after issues with a previous Time Machine backup from Snow Leopard- this time I created a new account and just ported files and folders, and now MS Office doesn't work. Help?

I just restored my 13" MBP i5 at the apple store to the newest version of Lion after issues with a previous Time Machine backup from Snow Leopard- this time I created a new account and just ported files and folders, and now MS Office doesn't work.
^^ that's the main problem. Here's the full history.
I bought a new 13" i5 MBP, early 2011 edition. I had an old white Macbook 2.14 ghz core2duo on Snow Leopard. I attempted to port over my time machine backup, but encountered problems in that my User was inaccessible from the new computer after the import finished, and I had to go in and change the root password, etc, and for some reason or another, I couldn't install any programs at all from that administrator's account. By "couldn't" I mean I could install them, but upon installation they would never boot. So, I took it to the apple store and did a clean install from the most up to date Lion OSX. Then, I created a brand new admin account, instead of trying to import the old one, and things seemed great. Then, I just imported my old files from the TM backup, but not any system settings, permissions, or user data. Just my Docs, pics, vids, apps, and itunes stuff.
Here's where things get weird again. I imported this stuff under the name "old", but all of these folders have a red negative sign on them, marking them as restricted. So, from my main admin account, I cannot even peruse these folders. Since I didn't import user data, I can't sign in to the "old" account to change permissions. I already tried to change the permissions from system preferences, but that didn't change anything. And now, for whatever reason, of all the apps that were imported then, MS Office is the only set of apps that does not work. When I click on it, it just says there was a problem and asks if I'd like to send a report to apple. I tried reinstalling it to no avail. I'm an English student, so i really need access to Word. Can anyone help? The Apple store is a major detour for me and would like to fix this issue myself.

Most likely you have Office 2004 which are PPC-only applications and will not work in Lion. Upgrade to Office 2011. Other alternatives are:
Apple's iWork suite (Pages, Numbers, and Keynote.)
Open Office (Office 2007-like suite compatible with OS X.)
NeoOffice (similar to Open Office.)
LibreOffice (a new direction for the Open Office suite.)

My mac is running slow, the spinning beach ball constantly appears. it seems that when i am in the apple store with fast wifi its a bit better. genius at the apple store checked the hard drive, it's all fine. what can it be?

my mac is running slow, the spinning beach ball constantly appears. it seems that when i am in the apple store with fast wifi its a bit better. genius at the apple store checked the hard drive, it's all fine. what can it be? can it be a software issue with the wifi?
also i noted that it has only been doing this since quite recently, before it was fine
please help!

First, back up all data immediately, as your boot drive might be failing.
Step 1
This diagnostic procedure will query the log for messages that may indicate a system issue. It changes nothing, and therefore will not, in itself, solve your problem.
If you have more than one user account, these instructions must be carried out as an administrator.
Triple-click anywhere in the line below on this page to select it:
syslog -k Sender kernel -k Message CReq 'GPU |hfs: Ru|I/O e|find tok|n Cause: -|NVDA\(|timed? ?o' | tail | open -ef
Copy the selected text to the Clipboard by pressing the key combination command-C.
Launch the Terminal application in any of the following ways:
☞ Enter the first few letters of its name into a Spotlight search. Select it in the results (it should be at the top.)
☞ In the Finder, select Go ▹ Utilities from the menu bar, or press the key combination shift-command-U. The application is in the folder that opens.
☞ Open LaunchPad. Click Utilities, then Terminal in the icon grid.
Paste into the Terminal window (command-V). I've tested these instructions only with the Safari web browser. If you use another browser, you may have to press the return key.
The command may take a noticeable amount of time to run. Wait for a new line ending in a dollar sign (“$”) to appear.
A TextEdit window will open with the output of the command. Normally the command will produce no output, and the window will be empty. If the TextEdit window (not the Terminal window) has anything in it, stop here and post it — the text, please, not a screenshot. The title of the TextEdit window doesn't matter, and you don't need to post that.
Step 2
There are a few other possible causes of generalized slow performance that you can rule out easily.
Disconnect all non-essential wired peripherals and remove aftermarket expansion cards, if any.
Reset the System Management Controller.
Run Software Update. If there's a firmware update, install it.
If you're booting from an aftermarket SSD, see whether there's a firmware update for it.
If you have a portable computer, check the cycle count of the battery. It may be due for replacement.
If you have many image or video files on the Desktop with preview icons, move them to another folder.
If applicable, uncheck all boxes in the iCloud preference pane. See whether there's any change.
Check your keychains in Keychain Access for excessively duplicated items.
Boot into Recovery mode, launch Disk Utility, and run Repair Disk.
If you have a MacBook Pro with dual graphics, disable automatic graphics switching in the Energy Saverpreference pane for better performance at the cost of shorter battery life.
Step 3
When you notice the problem, launch the Activity Monitor application in any of the following ways:
☞ Enter the first few letters of its name into a Spotlight search. Select it in the results (it should be at the top.)
☞ In the Finder, select Go ▹ Utilities from the menu bar, or press the key combination shift-command-U. The application is in the folder that opens.
☞ Open LaunchPad. Click Utilities, then Activity Monitor in the icon grid.
Select the CPU tab of the Activity Monitor window.
Select All Processes from the View menu or the menu in the toolbar, if not already selected.
Click the heading of the % CPU column in the process table to sort the entries by CPU usage. You may have to click it twice to get the highest value at the top. What is it, and what is the process? Also post the values for User, System, and Idle at the bottom of the window.
Select the Memory tab. What value is shown in the bottom part of the window for Swap used?
Next, select the Disk tab. Post the approximate values shown for Reads in/sec and Writes out/sec (not Reads in andWrites out.)
Step 4
If you have more than one user account, you must be logged in as an administrator to carry out this step.
Launch the Console application in the same way you launched Activity Monitor. Make sure the title of the Console window is All Messages. If it isn't, select All Messages from the SYSTEM LOG QUERIES menu on the left. If you don't see that menu, select
View ▹ Show Log List
from the menu bar.
Select the 50 or so most recent entries in the log. Copy them to the Clipboard by pressing the key combinationcommand-C. Paste into a reply to this message (command-V). You're looking for entries at the end of the log, not at the beginning.
When posting a log extract, be selective. Don't post more than is requested.
Please do not indiscriminately dump thousands of lines from the log into this discussion.
Important: Some personal information, such as your name, may appear in the log. Anonymize before posting. That should be easy to do if your extract is not too long.

I have bought a Belkin composite cable from the apple store but the picture is black and white? The tv connection does require the red yellow white cables and that is the one I bought

I have bought a Belkin composite cable from the apple store but the picture is black and white? The tv connection does require the red yellow white cables and that is the one I bought? Can any one help

You have the iPhone in your profile, but people's profiles here are often incomplete or very outdated. It's better to be specific. And part of the problem is that I can't find any Belkin composite cables for connecting an iPhone to a TV, either on the Apple Store or the Belkin site. The closest I found is this Belkin video cable, which doesn't specify exactly what kind of connection it is.
For the most relevant assistance, you've got to post in the iPhone forum and specify the cable by providing a link to exactly which cable you're using.

HT4236 I had to completely reset my phone back to "new" at the Apple Store and the Genius told me that my PhotoStreams would download automatically back to my iPhone after the reset. They have not. Are they lost forever?

I had to completely reset my phone back to "new" at the Apple Store and the Genius told me that my PhotoStreams would download automatically back to my iPhone after the reset. They have not. Are they lost forever?

Have you logged into iCloud on the phone? If not they won't be there, also just to let you know photo stream doesn't keep your photos forever anyway. It will keep up to 1000 photo's after that it will delete the oldest photo there, it will also delete any photo that is 30 days old.

I had a repair done at the apple store where the replaced my hard drive and copied my other hard drive over to the new one. Everything is fine except the time machine wont reconnect to my old file and is trying create a new file but not enough space?

I had a repair done at the apple store where the replaced my hard drive and copied my other hard drive over to the new one. Everything is fine except the time machine wont reconnect to my old file and is trying create a new file but not there is not enough space for both files files? Do I need to do something to have it continue to update my old file instead of recreating a new one?

Depending on what version of OSX you're running, and how the data was transferred, you may be out of luck.
If you're running Lion, and your backups were made to a directly-connected external HD (ie, not a Time Capsule or other network location), you may be able to get Time Machine to "associate" the new disk with the old backups. See #B6 in Time Machine - Troubleshooting, especially the pink box there.
If you're running Snow Leopard, you might be able to do a full system restore of your backups to the new HD. See Time Machine - Frequently Asked Question #14 for detailed instructions. That should leave a "trail" that Time Machine can follow to "associate" the new drive with the old backups. Unfortunately, that doesn't always work, and there's no way to do it manually, as there is with Lion.

HT201250 I recently replaced my 2009 Macbook Pro's hard drive. I had the Apple store upgrade the OS to Mountain Lion while it was being repaired. I want to restore all of my old files and data, if I restore from Time Machine, will it revert to the old O

I recently had to replace my 2009 Macbook Pro's hard drive. I had the apple store upgrade the OS to Mountain Lion while it was in being repaired. I want to restore all of my old data and files. If I perform a restore from Time Machine, with a date prior to having the hard drive replaced, will it revert back to the old OS?

No, it won't revert to the prior OS X but you you may have third party apps installed that were compatible with Lion that may not be compatible with Mountain Lion.
App Compatibility Table - RoaringApps - App compatibility and feature support for OS X & iOS
After you restore from TM, check HD > Incompatible Software

I was at the apple store in the Walt Whitman Mall, and there is a guy that works there, he is a genius, and his name is Jon. He is very cute! can someone help me find him?

I was at the apple store in the Walt Whitman Mall, and there is a guy that works there, he is a genius, and his name is Jon. He is very cute! can someone help me find him? I just want to know who he is cause he was very helpful and very cute and I want to thank him

aschn1 wrote:
I mean i'd also like to ask him on a date
Then ask him. You already know where to find him.
Please note: this advice only applies if you are of legal dating age. And not a crazy stalker.

My HD died and the Apple store installed the new drive and upgraded me to Mavericks. I no longer have iPhoto which I miss very much. How do I get it back and do I need it or do my pics go somewhere else? help

My Hard Drive died and when the Apple store installed the new drive they upgraded me to Mavericks. I no longer had iPhoto. Where do I get iPhoto, do I need it and where are my pictures going when they import??? Help I'm SO confused and frustrated. Thank you.

You need two items
1 - the iPhoto application -
You install it from the App Store
2 - and the iPhoto library - restore form your backup from just before the disk died - no importing involved - simply restore and launch iPhoto and it will look in the pictures folder and open it and it will be exactly the way it was when you made the backup
As to your question Do you need it - No you can manage your photos anyway you please - iPhoto is a good way but not required - you can use any software you want and you can import photos using image Capture (in your applications folder) or any other software you choose - If you use iPhoto then they by default going your iPhoto library - if you use other software then they go where you say to put them
LN

BUying the phone form the Apple store vs the phone store

Is there any advantage to buying the phone from the Apple store vs the ATT people? I found with my Treo the ATT folks don't know much about it and also didn't offer any insurance for it either!

There used to be a huge difference. AT&T would let you order, while  would make you come and stand in line. With the 3GS, Apple allowed pre-orders.
Now, there is no difference. If you are the only person on your account, it is pretty simple to set it up. If you have multiple cell phones on your accounts, it may be better to let ATT set it up to handle the complexity. (But either way, you can call AT&T 1-800 number to resolve any issues.)
Message was edited by: AppleMan1958

I bought att-locked but contract-free iPhone 4 from the Apple Store in the mall

Over 9 months ago i bought att-locked but contract-free iPhone 4 from the Apple Store in the mall.
Now i live in Costa Rica so my question is can it be unlocked?

You CANNOT legitmately unlock the AT&T iphone at all.
AT&T does NOT unlocl any iphones at all.
They clearly state this on their website.
"iPhone cannot be unlocked, even if you are out of contract."
http://www.att.com/esupport/article.jsp?sid=KB82027&cv=820#fbid=bQwQp9j4ANP

I occasionally have issues waking my macbook pro up from sleep mode and have to restart the computer. The apple store replaced the sleep part but the problem is still there

I occasionally have issues waking my macbook pro up from sleep mode resulting in my need to restart the computer. I dislike all of my programs opening at once when I do get the computer started becasue it slows the cpu down. The apple store replaced the sleep part but the problem is still there. Note: i never had this problem with snow leopard

I'm not certain but my new MBA 13...when in sleep mode comes back on from a black screen when I simply click on the left mouse button. Also, one time I did a SECURE EMPTY TRASH on files that totalled more than 1GB and it took so long that the fan kept increasing in speed so I pressed on the POWER button and the MBA shut...I was able to boot up with no problem. As a rule, I now only do secured erases for trash bin data totalling 500mb or less...anything above that gets a regular erase (dump).

Somehow I have deleted a very important folder. It isn't in my Trash and is nowhere to be found. Ive even taken it into the Apple store and the guy has said that it is there but he can't retrieve it. Can it be retrieved?

Hi
I have inadvertantly deleted a very important folder from my computer. Ive taken it into the Apple store and the guy says he doesnt know what to do. Can anyone advise as this folder has my life on it?????
Sam

There is recovery software (do a Google search). When you delete something, the directory pointer is erased, not the data. HOWEVER, the system will use any available free space. If the data was not overwritten, you MIGHT be able to recover it. I have not used recovery software, so I have no recommendation.
Barry

What a depressing experience I've had trying to upgrade to Maverick. I have the minimal requirements 10.6.8 Mountaim Lion,.. It is a continuous rerouting from Itunes store to Apple store. I have not purchased anything from the Apple store in the past and

What a depressing experience I've had trying to upgrade to Maverick. I have the minimal requirements 10.6.8 Mountaim Lion,.. It is a continuous rerouting from Itunes store to Apple store.
I have not purchased anything from the Apple store in the past and it is not allowing me..upgrade to Maverick
I have even went so far to purchase a credir card hoping I could purchase an item and get an upgrade in return.
I'm in Taiwan and have tried to be faithful to the apple brand ..***?

This Apple ID has not yet been used with the App Store. (also will not let me download even free apps.)
Apple ID creation is not currently available on the Mac App Store. says: (go to itunes on your computer or ios device)

My MacBook Air won't load web pages from the internet. It will connect to phone hotspot and run fine. The apple store reset the library and network preferences and it ran fine for a little bit, now slow again. Any ideas?

My MacBook Air won't load web pages from the internet. It will connect to phone hotspot and run fine. The apple store reset the library and network preferences and it ran fine for a little bit, now slow again. Any ideas?

My MacBook Air won't load web pages from the internet. It will connect to phone hotspot and run fine. The apple store reset the library and network preferences and it ran fine for a little bit, now slow again. Any ideas?

Why doesn't the apple store give the same 3 year guarantee that John Lewis gives

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