Why doesn't the dynamic zoom tool work in my PDF?

I have designed an interactive PDF to open in full-screen view only. Of course, when it does so, none of Reader's tool bars are available to the end-user. But as the PDF is meant to be used on screen, I want the recipient to access the dynamic zoom tool. So I have introduced access to it from within the PDF itself.
This I have done using the Button tool to create a button that appears on each page of the PDF that, when clicked, turns the cursor into the dynamic tool. Another button I created alongside it brings back the cursor.
However, having done this, some recipients receiving the PDF have been able to access the dynamic zoom tool from within my lovingly crafted PDF but others have not (the dynamic zoom tool worked on a PC machine running XP/Home & Reader 7, but not on PCs running XP/Home & Reader 8 or 9).
And of course, the tool works fine when the user exits out of full-screen view & accesses the tool via the menu, or the toolbar.
But we don't want the menu or tool bars to be visible!!
So my question is, does anyone know why this specific function on the PDF I created is working for some and not for others? Do you know if there is something specific I need to apply within the Button tool's settings or the PDF's settings that once actioned will completely avoid this problem from reoccurring? Or is there a bug in the software that you are aware of that prevents me from creating a PDF that includes access to the dynamic zoom tool from within itself (not via the toolbar) and which works fine in different versions of Reader & across PC/Mac platforms & operating systems?
(I created the PDF using Acrobat Pro 9 on a Mac running Leopard, 10.5.9).

To create the interactive button: from the menu bar, go to Tools > Advanced editing > Button tool. Clicking Button tool brings up a cross-hair cursor. Click & drag to marquee the area you want to make interactive (in my case, over the icon I designed & introduced to each page of the PDF to represent the dynamic zoom tool).
This brings up a dialogue box where you can select the appearance of the button (eg visible or invisible), which trigger is needed to activate it (clicking, hovering, etc), & what action is generated once you've done so (like going to another page in the document, run a javascript, play a sound, or execute any of the menu items).
So all I did is told it which menu item to activate, by selecting 'execute menu item' in the drop-down menu, going to the menu to select it & clicking okay. Simples!

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How can I get the dynamic zoom tool to work in my PDF all the time?

I have designed an interactive PDF to open in full-screen view only. Of course, when it does so, none of Reader's tool bars are available to the end-user. But as the PDF is meant to be used on screen, I want the recipient to access the dynamic zoom tool. So I have introduced access to it from within the PDF itself.
This I have done using the Button tool to create a button that appears on each page of the PDF that, when clicked, turns the cursor into the dynamic tool. Another button I created alongside it brings back the cursor.
However, having done this, some recipients receiving the PDF have been able to access the dynamic zoom tool from within my lovingly crafted PDF but others have not (the dynamic zoom tool worked on a PC machine running XP/Home & Reader 7, but not on PCs running XP/Home & Reader 8 or 9).
And of course, the tool works fine when the user exits out of full-screen view & accesses the tool via the menu, or the toolbar.
But we don't want the menu or tool bars to be visible!!
So my question is, does anyone know why this specific function on the PDF I created is working for some and not for others? Do you know if there is something specific I need to apply within the Button tool's settings or the PDF's settings that once actioned will completely avoid this problem from reoccurring? Or is there a bug in the software that you are aware of that prevents me from creating a PDF that includes access to the dynamic zoom tool from within itself (not via the toolbar) and which works fine in different versions of Reader & across PC/Mac platforms & operating systems?
(I created the PDF using Acrobat Pro 9 on a Mac running Leopard, 10.5.9. And if anyone wants to know, you can create the interactive button as I did from the menu bar: go to Tools > Advanced editing > Button tool. Clicking Button tool brings up a cross-hair cursor. Click & drag to marquee the area you want to make interactive (in my case, over the icon I designed & introduced to each page of the PDF to represent the dynamic zoom tool).
This brings up a dialogue box where you can select the appearance of the button (eg visible or invisible), which trigger is needed to activate it (clicking, hovering, etc), & what action is generated once you've done so (like going to another page in the document, run a javascript, play a sound, or execute any of the menu items).
So all I did is told it which menu item to activate, by selecting 'execute menu item' in the drop-down menu, going to the menu to select it & clicking okay. Simples!)

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Why doesn't the dynamic zoom tool work in my PDF?

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