Why doesn't the iTunes store accept my charge card number?

iTunes store will not accept charge card number.

The number itself may be fine, check all of the other details that you've entered match those on your statement.
tt2

Similar Messages

Why doesn't the itunes store give original album dates anymore?

Didn't itunes use to list the original album release date alongside the album?

I think iTunes has always listed the year of release of whatever version they are selling. Many of them are releases, remastered, etc.
Patrick

Why doesn't the App store recognise that I already have Facetime installed and want me to repurchase it?

Why doesn't the App store recognise that I already have Facetime installed and want me to repurchase it? I also canot upgrade from V3 to V 1.02?

For some reason the Apple servers are having an issue retaining the bank card's CVV code (three digit security code) in the payment method area. Every time I run into an issue, whether in the iTunes Store or the Mac App Store, when I check my account info the CVV code has been missing every time!
Try resolving the problem from iTunes, you have more access to your account details in iTunes. Sometimes it seems that when there is a problem with incorrect or incomplete information regarding your method of payment the Mac App Store's warnings get confusing.
Open iTunes, enter the iTunes Store, then log in and review your account information. Make sure that the billing address is correct and that if needed, the CVV code, the three digit security code from your bank card, is correct. On your way out reset the notifications.

Why doesn't the app store recognize my apple ID's password?

WHy doesn't the app store recognize my apple ID's password ?
<Re-Titled By Host>

You best contact apple.
See app store on this page.
http://www.apple.com/contact/

HT1751 ;I rented a music/comedy video and watched about 1/2 of it that night. The next day i tried to finish the video but the itunes store wanted to charge me again. I still had 2 hours left on the 24 hour rental. Whats up I tunes store?

;I rented a music/comedy video and watched about 1/2 of it that night. The next day i tried to finish the video but the itunes store wanted to charge me again. I still had 2 hours left on the 24 hour rental. Whats up I tunes store?

Same issue. Free movie rental from Starbucks....."happy"

TS1424 I purchased an album from the itune store and was charged twice for the same album. How can I correct this?

I purchased an album from the itune store and was charged twice for the same album. How can I correct this?

You can contact iTunes support and ask them to refund or credit you for the second charge : http://www.apple.com/support/itunes/contact/ - click on Contact iTunes Store Support on the right-hand side of the page, then Purchases, Billing & Redemption

Why doesn't the App Store prompt for older versions on first download?

I thought Apple user interfaces were supposed to be slick. Here's what I have to do to install an app. I've inherited a first generation iPad from a friend. The iPad was fully erased and set back to factory defaults before I got it. I have created my Apple ID and started customising the machine to suit me. The machine is running the very latest version of IOS it is capable of supporting 5.1.1. So I gaily visit the app store and start trying to install a few apps I like. Of course today 90% of the apps in the store are designed for IOS 6 or later and simply refuse to install at all. So here is the rather less than slick workaround I have to do.
First I have to put the iPad away and go to my Windows 8.1 Desktop computer running iTunes. I log in using my Apple ID, visit the App Store, pick the apps I want and download a few that I'd like to my computer. I then switch back to using the iPad. Now I see the apps I've downloaded to the computer attempting to install themselves on the iPad. If I've downloaded more than one app. This fails for all the apps. I have to wait for all the apps to fail, then delete them from the iPad and then visit the App Store on the iPad and navigate to Purchased Apps section. Now I can see my apps waiting and can attempt to install them one at a time. If I do this then, each app attempts to install singly, fails, and then I am gracefully asked if I'd like to download an older version of the app. If I do that the download and install works - hooray! I then repeat this process for the remaining apps. Next time I need to install any apps I have to repeat the whole process. It's not what I'd call slick.
Why on earth doesn't the App Store simply prompt for an older version of the app when I first want to install it?
Why do I have to do the rigmarole of switching to my PC, downloading there, and then switching back to the iPad again just to force the "Would you like to download an older version of the App" prompt to appear?
I'm not impressed so far.

No one here can speak for Apple since we are all just users like you. Perhaps the answer is as simple as this. This feature just rolled out recently. Perhaps Apple thought it was important enough to make it available before they had built out the whole solution.
Just a thought.

Why can't the iTunes store notify me when new TV episodes are available?

Many times, I have had to purchase a TV show that isn't (yet) offered as a SeasonPass. Then, I have to check each week and buy the shows one at a time for the whole season. How difficult would it be for the iTunes store to offer a notification system telling me when a new episode is available... or, better yet, allow me to have the store automatically sell me the next episode when it is available (upgrade to Season Pass?). Apple iTunes Store is missing out on sales by not providing a simple solution to a simple problem. They already know which shows I've purchased, how tough would it be to provide some followup? --- Same holds true for when additional (previous) seasons are offered... why is the store making their customers do all the work?

Here again, Dave, I appreciate your answer...and it is probably the exact excuse that iTunes Store executives use to justify not correcting the situation. However, it too is a load of bull.
Apple has a database of the purchases of its customers. It also knows which shows were purchased on an episode basis (as opposed to a Season Pass)...generally because the show's producer didn't allow (or provide for a Season Pass for whatever reason). But again, regardless of the shows producer's "deal" with Apple regarding the show, there is NO excuse for Apple to not provide an easy mechanism for iTunes Store customers to track, and buy missing episodes. This is a win/win/win situation... the iTunes Customer, Apple, and the show's producer all get something! Don't tell me that Apple can't write an application that does this! We are not talking rocket science here. Most "sales" organizations attempt to upsell... create additional sales. Missed opportunity here.
I'm not even suggesting that the process be an "upgrade" to a Season Pass as far as pricing goes... merely a mechanical notification that additional episodes are available! This is clearly different than the "complete my album" system and would have absolutely nothing to do with the contractual relationship between Apple and the show's producers.
Again... it's too bad that Apple doesn't take these discussion comments seriously... there are substantial missed opportunities for TV show sales. Don't you guys that monitor these boards have any pull with Apple? After all, you've got almost 100k items of commentary on these boards...!!!

Does the iTunes store accept debit cards for purchases?

Because that's the only explanation for why my card won't go through when trying to buy on iTunes. It's my debit card from my bank but I have been able to buy online with it on 99% of websites. If not I will be super mad lol. Thanks for any help!

Sadly, the answer is no. From the link posted at the bottom of the page:
+PAYMENTS, TAXES, AND REFUND POLICY+
+The iTunes Store, App Store, and iBookstore services (“Services”) accept these forms of payment: credit cards issued by U.S. banks, payments through your PayPal account, iTunes Cards, iTunes Store Gift Certificates, Content Codes, and Allowance Account balances.+
http://www.apple.com/legal/itunes/us/terms.html

Why won't the iTunes Store allow me to make purchases and view my account information?

Hello,
I'm having several issues with my iTunes store account and was wondering if someone could help me. This is basically what happened...
Problem #1 - iTunes store will not let me purchase music:
I signed into iTunes (i.e. entered my Apple ID and Password). I looked up some music and pressed "Buy." A pop-up appears and says, "Are you sure you want to buy and download "Song Name?" As a response, I press the "Buy" button. Then another pop-up appears and says, "Improve Apple ID security - To help ensure the security of your Apple ID, choose 3 security questions and answers" and it also requires my Apple ID and Password. I enter my Apple ID and Password and press the "Continue" button. Another pop-up appears saying, "Sign in Required - enter your Apple ID and Password" (Note: I am already signed in at this point). So, I enter my Apple ID and Password again. However, the "Sign in Required - enter your Apple ID and Password" appears again. I'm signed in, but the iTunes store apparently believes that I'm not. Why is this happening and how do I solve this?
Problem # 2 - iTunes store will not let me view my account information:
While signed in, I click the button at the top right corner of the iTunes store (i.e., the button with my Apple ID on it - [email protected]). Then I click "Account." A pop-up appears saying, "Sign in to view account information - Please enter your Apple ID and password and click "Account Info." So I enter my Apple ID and password and click the "Account Info" button (Note: I am already signed in at this point). Then another pop-up appears saying, "Sign in to view account information - Please enter your Apple ID and password and click "Account Info." Once again, I enter my Apple ID and password, then press the "Account Info" button. Then, the same "Sign in to view account information" pop-up appears again.
Basicially, I can sign into my iTunes store account, but when I want to make purchases or view my account information, iTunes continuously asks me to sign in even when I am already signed in.
Also, it might be helpful to note the following:
- I want to change my account info because my old credit card expired and I now have a new one (and would like to change my payment info accordingly)
- Also, I changed my password in hopes that it would help solve these problems. However, this did not help in the least.
I hope someone can help me out because I do not want anyone else to access my account (and spend my money) due to its apparent malufunctioning. And thanks in advance for your help!
Cheers,
K.E.K.

I had similiar problems with my itunes account and after some searching found a response that helped me - perhaps it will help you also...
It has to do with the cookie settings in Safari (of all things!)
https://discussions.apple.com/thread/3559322?start=0&tstart=0
I had the problem where when I started up itunes I was constantly prompted for my password regarding something about "automatic downloads". No matter how many times I typed it in, the prompt would just keep re-appearing (I tried about 8-10 times).
When I tried to resolve the issue (based on another thread) by viewing my itunes account (in the top left drop down window where your user name is), I was getting odd messages about "make sure the date is correct", and itunes would not let me view my account.
By turning OFF the option to block ALL cookies in Safari, the problem(s) have gone away.
Open Safari - go to prefs - click on Privacy tab - make sure "block cookies" is set to "from third parties..."
Good luck.
key search terms:
can't log into itunes
sign in to view account
can't access account in itunes

HT1853 Why doesn't the iTunes show your device?

Why doesn't the new iTunes show your device? I want to sync new albums..

when I try and put songs on it it will sit their for hours saying updating files on zachs iphone preparing to update and it never changes and never updates

Why won't the iTunes Store remember my password?

When I attempt to log in to the iTunes Store, I have to type in my password each time. It should be remembered through the Keychain, but doesn't. Any ideas? (iTunes 9.2.1, OS X 10.4.11).

iTunes Store Support
http://www.apple.com/emea/support/itunes/contact.html

Why isn't the iTunes Store loading up on iTunes?

The topic is self-explanatory. My laptop is a Windows 7 Ultimate, genuine product.
Diagnostics Result:
Microsoft Windows 7 x64 Ultimate Edition Service Pack 1 (Build 7601)
Gateway NV52 Series
iTunes 10.4.0.80
QuickTime 7.6.9
FairPlay 1.12.20
Apple Application Support 2.0.1
iPod Updater Library 10.0d2
CD Driver 2.2.0.1
CD Driver DLL 2.1.1.1
Apple Mobile Device 3.4.1.2
Apple Mobile Device Driver 1.57.0.0
Bonjour 3.0.0.2 (333.2)
Gracenote SDK 1.9.1.485
Gracenote MusicID 1.9.1.102
Gracenote Submit 1.9.1.133
Gracenote DSP 1.9.1.43
iTunes Serial Number 003AB1100CE90F80
Current user is not an administrator.
The current local date and time is 2011-08-04 12:04:06.
iTunes is not running in safe mode.
WebKit accelerated compositing is enabled.
HDCP is supported.
Core Media is supported.
Video Display Information
ATI Technologies Inc., ATI Radeon HD 3200 Graphics
**** External Plug-ins Information ****
No external plug-ins installed.
Genius ID: e2a61b87e4a213e1b5f8db83b9865f0c
iPodService 10.4.0.80 (x64) is currently running.
iTunesHelper 10.4.0.80 is currently running.
Apple Mobile Device service 3.3.0.0 is currently running.
**** Network Connectivity Tests ****
Network Adapter Information
Adapter Name:          {08F86F8D-903F-43C1-A25A-7F64AC0716FF}
Description:          Microsoft Virtual WiFi Miniport Adapter
IP Address:          0.0.0.0
Subnet Mask:          0.0.0.0
Default Gateway:          0.0.0.0
DHCP Enabled:          No
DHCP Server:
Lease Obtained:          Wed Dec 31 19:00:00 1969
Lease Expires:          Wed Dec 31 19:00:00 1969
DNS Servers:
Adapter Name:          {5A0A86DE-1C68-48BC-B8BB-79ACA7CDE998}
Description:          Atheros AR5B93 Wireless Network Adapter
IP Address:          0.0.0.0
Subnet Mask:          0.0.0.0
Default Gateway:          0.0.0.0
DHCP Enabled:          Yes
DHCP Server:
Lease Obtained:          Wed Dec 31 19:00:00 1969
Lease Expires:          Wed Dec 31 19:00:00 1969
DNS Servers:
Adapter Name:          {8EF2056C-7CBC-4260-A832-3E69F8A548A9}
Description:          Broadcom NetLink (TM) Gigabit Ethernet
IP Address:          192.168.1.95
Subnet Mask:          255.255.255.0
Default Gateway:          192.168.1.254
DHCP Enabled:          Yes
DHCP Server:          192.168.1.254
Lease Obtained:          Thu Aug 04 11:49:24 2011
Lease Expires:          Fri Aug 05 11:49:24 2011
DNS Servers:          192.168.1.254
Active Connection:          LAN Connection
Connected:          Yes
Online:                    Yes
Using Modem:          No
Using LAN:          Yes
Using Proxy:          No
SSL 3.0 Support:          Enabled
TLS 1.0 Support:          Disabled
Firewall Information
Windows Firewall is on.
iTunes is enabled in Windows Firewall.
Connection attempt to Apple web site was successful.
Connection attempt to browsing iTunes Store was successful.
Connection attempt to purchasing from iTunes Store was unsuccessful.
An unknown error occurred (-9808).
Connection attempt to iPhone activation server was unsuccessful.
An unknown error occurred (-9808).
Connection attempt to firmware update server was unsuccessful.
The network connection timed out.
Connection attempt to Gracenote server was successful.
Last successful iTunes Store access was 2011-08-04 11:53:09.
iTunes used to load the iTunes Store up to now & I haven't been on the iTunes Store for weeks. Can somebody please help me with this issue?

Sometimes the store takes a while to load. If it doesn't load try re-installing your iTunes.

Why won't the iTunes store connect on my pc?

Just switched pc's. Reinstalled iTunes to the new pc. Want to sync ipad2 to pc, but unable to connect to iTunes store. Ran Diagnostic and the only failed option is finding a secure connection to iTunes store. Able to connect to internet thru explorer, so not sure why iTunes will not connect to iTunes store. Uninstalled and reinstalled software twice. Tried to sync ipad2 to the pc, got the message 'This ipad is already linked to another pc. If you continue all data will be erased and replaced with data from this pc.' I select yes, iTunes shows that the system is backing up, but then it freezes. Tried three times and it never gets past backing up, even after 50 minutes of backing up. Need help!

Problems connecting to the iTunes Store often stem from issues with the Windows firewall or a firewall in a router, a privacy filter (such as McAfee Internet Privacy Service or Norton Internet Security), an antivirus/antispyware utility, or a download accelerator. Start here:
iTunes for Windows: iTunes Store Connection Troubleshooting
iTunes for Windows: Connection Issues when using Internet Filters, Accelerators, or Firewalls
iTunes for Windows could not establish a secure connection to the iTunes Store
iTunes for Windows: Possible iTunes Store Errors
for some basic tips to start isolating the cause of the problem. What you may need to do is temporarily disable any such service and see if that fixes the problem. If so, then if it's a firewall/Internet filter that's causing the problem and you'll need to set the offending service to allow iTunes to connect to the iTunes Store.
Hope this helps.

Why won't the iTunes store load!!!

When I click on the "iTunes Store" button on the left hand side of the screen, there is a blank page and the loading bar says "Accessing iTunes Store", it gets half way and then freezes. However sometimes, it does load but there is no formatting on. I am sure it is not my firewall because I have checked and it is not my Internet connection because it works on other computers running windows 7. I have tried re downloading and repairing the software but nothing has happened.Please could someone help me because it is really annoying. P.S. I have never been able to access it since i got my laptop.

Close your iTunes,
Go to command Prompt -
(Win 7/Vista) - START/ALL PROGRAMS/ACCESSORIES, right mouse click "Command Prompt", choose "Run as Administrator".
(Win XP SP2 & above) - START/ALL PROGRAMS/ACCESSORIES/Command Prompt
In the "Command Prompt" screen, type in
netsh winsock reset
Hit "ENTER" key
Restart your computer.
If you do get a prompt after restart windows to remap LSP, just click NO.
Now launch your iTunes and see if it is working now.
If you are still having these type of problems after trying the winsock reset, refer to this article to identify which software in your system is inserting LSP:
iTunes 10.5 for Windows: May see performance issues and blank iTunes Store
http://support.apple.com/kb/TS4123?viewlocale=en_US

Why doesn't the iTunes store accept my charge card number?

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