Why doesn't the 'rescue email' option show up when I try to change my security questions?

I have tried and failed over and over to change the answers to my security questions. Short of calling Support, because I hear they're always pretty busy, how am I supposed to change them? Obviously I can't use my alternate email because iTunes did not offer me that option when I first tried to change them.

Do you have a rescue email address (which is not the same thing as an alternate email address) on your account ?  If you do then try going to https://appleid.apple.com/ and click 'Manage your Apple ID' on the right-hand side of that page and log into your account. Then click on 'Password and Security' on the left-hand side of that page and on the right-hand side you might see an option to send security question reset info to your rescue email address.
If you don't have a rescue email address then see if the instructions on this user tip helps : https://discussions.apple.com/docs/DOC-4551

Similar Messages

  • I don't remember my security questions but the rescue email I no longer have, how do I change my security questions?

    I no longer have the email I have down for my rescue email and its not in my apple id account except for when I went to change my security questions, how do I change my security questions or the rescue email when I no longer have that email?

    You need to ask Apple to reset your security questions. To do this, click here and pick a method; if that page doesn't list one for your country or you're unable to call, fill out and submit this form.
    (119308)

  • HT5312 Hey I don't know and question to any of the answers I made and my friend was the one that made my rescue mail and the rescue mail was a fake so please help me change my security questions

    My friend made my apple I'd with a fake rescue mail and now I can't reset the security questions that I forgot and all because of that I can't sow load anything payable. Please help:(

    Didn't the link to contact the iTunes Store staff in the 'Additional Information' section of that article work for you? If you didn't previously set up a valid rescue email address, only Apple itself can assist with recovering lost answers.
    (87960)

  • HT5622 What do I do when there isn't a 'Rest' button when I try to change my security questions that I forgot the answers to? Please help..

    I really need help. I have been signing in several times to see if a 'Rest' button would appear, but it never has. I can't remember my security answers for the life of me. I would be extremly greatful if someone could help me.. Please someone..

    Security questions:
    https://discussions.apple.com/docs/DOC-4551
    http://support.apple.com/kb/HT5312
    If you don’t know your security questions, phone Apple (using the number listed here:  http://support.apple.com/kb/HE57  ) and ask for the Account Security Team.
    This is also useful:
    http://www.macworld.co.uk/ipad-iphone/news/?newsid=3463233&olo=email

  • Why doesn't the iTunes Radio option show up in the iPhone?

    With the iOS7 upgrade the iTunes Radio doesn't show up in my iPhone, can play iTunes Radio in my Iphone.

    iTunes Radio is in the Music app
    Won't be availble if you are in another region beside US

  • HT5312 the "rescue email" option is gone now

    the "rescue email" option is gone now

    Steel_the_Apple_guy wrote:
    the "rescue email" option is gone
    See Here.  Apple ID: Contacting Apple for help with Apple ID account security
              Ask to speak with the Account Security Team...
    Or Email Here  >  Apple  Support  iTunes Store  Contact

  • When i try to reset my security questions it doesn't give a rescue email to click on

    When i try to reset my security questions it doesn't give a rescue email to click to

    You need to ask Apple to reset your security questions; ways of contacting them include phoning AppleCare and asking for the Account Security team, clicking here and picking a method for your country, and filling out and submitting this form.
    They wouldn't be security questions if they could be bypassed without Apple verifying your identity.
    (105275)

  • HT5312 Why am I not recieveing the email, when i try to reset my security question answers?

    Why am I not recieveing the email, when i try to reset my security question answers?

    Has anyone received an answer to this? It seems that a lot of us are having the same issue. In the past i had no trouble receiving emails to reset my password but for the past week I havne't been able to login, my security questions didn't work and I haven't received any of the emails to reset my password. I've created a new Account but would rather  get into my old account because it's linked to my perfered email address. Hum..
    Any help from the community would be much apprecated! thanks!
    Lori

  • Hello there .. When I want to change my security question I can't and show me Emil not for me to send the information for change the security question how to fix this problem

    Hello there .. When I want to change my security question I can't and show me Emil not for me to send the information for change the security question how to fix this problem

    Alternatives for Help Resetting Security Questions and/or Rescue Mail
         1. If you have a rescue email address or a Security Questions issue, then see:
             If you forgot the answers to your Apple ID security questions - Apple Support.
             Manage your Apple ID primary, rescue, alternate, and notification email addresses - Apple Support
         2. Fill out and submit this form. Select the topic, Account Security. You must
             have a Rescue Email to use this option.
         3. This is the only option if you do not already have a valid Rescue Email.
             These are telephone numbers for contacting Apple Support in your country.
             Apple ID- Contacting Apple for help with Apple ID account security. Select
             the appropriate country and call. Ask to speak to the Account Security Team.
         4. Account security issues almost always require you to speak directly to an
             Apple representative to securely establish your identity as the account holder.
             You can set it up so that Apple calls you, either immediately or at a time
             convenient to you.
                1. Go to www.apple.com/support.
                2. Choose Contact Support and click Contact Us.
                3. Choose Other Apple ID Topics and choose the appropriate topic for
                    your issue.
                4. Follow the onscreen instructions.
             Note: If you have already forgotten your security questions, then you cannot
             set up a rescue email address in order to reset them. You must set up
             the rescue email address beforehand.
    Your Apple ID: Manage My Apple ID.
                            Apple ID- All about Apple ID security questions.

  • I forgot my ipad passcode.  I tried to restore ipad using the recovery mode option.  However when I try this iTunes askes me to turn off the "find my ipad" option (which of course I cannot do as I cannot open the ipad).

    I forgot my ipad passcode.  I tried:
    1. Simply to restore the ipad on the computer it is normally synced with, but it askes me to enter the passcode.
    2. to restore ipad using the recovery mode option.  However when I try this iTunes askes me to turn off the "find my ipad" cloud option (which of course I cannot do as I cannot open the ipad).
    3. to remotely erase my ipad, but as it is locked down it does not seem to be connecting to the internet and hence cannot seen through my "find my ipad".
    I am completely stuck!  Any suggestions please?!?!?

    I forgot my ipad passcode.  I tried:
    1. Simply to restore the ipad on the computer it is normally synced with, but it askes me to enter the passcode.
    2. to restore ipad using the recovery mode option.  However when I try this iTunes askes me to turn off the "find my ipad" cloud option (which of course I cannot do as I cannot open the ipad).
    3. to remotely erase my ipad, but as it is locked down it does not seem to be connecting to the internet and hence cannot seen through my "find my ipad".
    I am completely stuck!  Any suggestions please?!?!?

  • HT5312 when I go to change my security questions there is a not forgot option how do I get this to work?

    when I go to change my security questions there is a not forgot option how do I get this to work?

    That option will only appear if you have a rescue email address (which is not the same thing as an alternate email address) set up on your account. If it's not appearing then I assume that you don't have one, in which case see if the instructions on this user tip helps : https://discussions.apple.com/docs/DOC-4551

  • HT5312 when i want to change my security questions i don't have option to send rest  security questions ?

    when i want to change my security questions i don't have option to send rest  security questions ?

    You need to ask Apple to reset your security questions; this can be done by phoning AppleCare and asking for the Account Security team, or clicking here and picking a method, or if your country isn't listed in either article, filling out and submitting this form.
    The reset option will only appear if you have a rescue email address. Creating one requires supplying two of the answers.
    They wouldn't be security questions if they could be bypassed without Apple verifying your identity.
    (105986)

  • HT5622 I already had verify an alternate email address but it seems not working for changing my security question

    I already had verify an alternate email address but it seems not working for changing my security question
    <Email Edited by Host>

    An alternate email address is not the same thing as a rescue email address.
    If you don't have a rescue email address then see if the instructions on this user tip helps : https://discussions.apple.com/docs/DOC-4551

  • I no longer have the email address that is suppose to be my rescue email address.  I am not able to reset my security questions because of this.  I need to know how to reset the rescue email address.

    I no longer have the email address that is suppose to be my resuce email address to reset the security questions.
    How can I reset the rescue email address if I don't have access to it?
    Thanks,
    Wareagleauburnfan

    have a look at this support article.

  • How come whenever I try to change my security questions the email to change them never sends?

    I cant buy apps because I forgot my security questions, and whenever I click the button to send the email which would allow me to change my security questions, it tells me it has sent but when I check my email the email hasnt sent.  I have tried to send the email hundreds of times but still when I check... nothing.  It has started to become very frustrating so any help would be appreciated.

    Apple ID security issues -
    Call Apple Care and ask for the Account Security Team. They can assist you with your issue.

Maybe you are looking for