Why doesnt itunes let me restore my ipohne 4 it gives me a error question saying cannot restore.

Why doesnt itunes let me restore my ipohne 4 it gives me a error question saying cannot restore.

Error 1 or -1
This may indicate a hardware issue with your device. Follow Troubleshooting security software issues, and restore your device on a different known-good computer. If the errors persist on another computer, the device may need service.
http://support.apple.com/kb/TS3694#error1

Similar Messages

  • I have an iphone 4 jammed in MDU mode, I conect to itunes and asked to restore, it went through all the steps and nearly completed it gives me an error message saying cannot be restored error -1.  Can anybody help me how to restore my iphone

    I have an iphone 4 started the problem saying no service, then when restarting asked to connect to itunes and became jammed in MDU mode, I connect to itunes and clicked on  restore, it went through all the steps and nearly completed it gives me an error message saying cannot be restored error -1.  Can anybody help me how to restore my iphone.  or what to do next, some reseller asked me to go the shop where I bought to replace it for me as this error cannot be restored by any shop.  It has to be returned to apple and get it replaced.  The warranty already expired and don't know what to do.
    Please help

    Error 1 or -1
    This may indicate a hardware issue with your device. Follow Troubleshooting security software issues, and restore your device on a different known-good computer. If the errors persist on another computer, the device may need service.
    http://support.apple.com/kb/TS3694#error1

  • Why cant itunes download songs from itunestore to my pc,windows seven,error msg says problem with connectivity,however the internet connection is working fine?

    why cant itunes download songs from the itunestore,the download fails and thr error msg says check your connectivity,however the internet is connected and working fine.I did reinstall itunes

    I have the same issue...I called Adobe and they said that Acrobat 8 is not compatible with Windows 7 ...so I tried installing the suite again without Acrobat and still the same issue....does anyone know if this issue is resolved by getting the new CS5 suite??? That is my only option it seems like...no one knows what's going on with the internet issue....even Adobe
    HELP

  • HT201210 my apple iphone wont get out of recuvery mode and when i restore it, it gives me an error message saying cant restore. i need help.

    i cant restore my apple iphone and it is stuck in recuvery mode and i dont know what to do

    If you can't restore it in recovery mode then you'll have to try DFU mode to restore it (see
    https://discussions.apple.com/thread/2648467?threadID=2648467&tstart=0 or http://www.iclarified.com/entry/index.php?enid=1034).

  • Why doesnt iTunes recognize already purchased music from itunes?

    In Complete My Album, iTunes fails to identify already purchased portion of album. Example: When looking to purchase newly released songs from An artist or TV show such as Nashville, iTunes fails to identify those already purchased. When looking through store, why doesnt itunes notice songs, albums, videos already in my library. When will iTunes figure this out? It would be a huge benefit to be alerted, so I do not buy the same thing more than once.

    Sorry, but officially Apple does not allow redownloads of purchased items other than iPhone/iPod touch applications. The official statement of their policy can be found here, among other places.
    For redownloading apps, look here for instructions.  For songs, movies, and videos, if you don't have a backup of your purchased items and don't have them on another iOS device, you may be out of luck and will need to repurchase your content.
    If you have your content on an iOS device, post back and someone here can help you get them restored. Otherwise you can try contacting iTunes Store Customer Service (select the "Music Purchases" or "Video Purchases" category, as appropriate, then "Lost or Missing Items". You'll find either an "Express Lane" button - just follow the instructions to get to the contact form - or an "Email Us" button) ") and explaining what happened. Reportedly in some cases Apple has allowed redownloading on a one-time basis.
    Regards.

  • Why doesnt itunes 11.1.3 wont open app store after updating to ios7?

    why doesnt itunes 11.1.3 wont open app store after i updated my phone to ios7?

    Hi karthikprabhakaran,
    If you are having issues connecting to the iTunes Store after updating to iOS 7, you may find the following article helpful:
    Apple Support: Can't connect to the iTunes Store
    http://support.apple.com/kb/ts1368
    Regards,
    - Brenden

  • Why doesnt itunes have a place for pics in the library like my old version of itunes

    Why doesnt itunes have a place for pics in the library like my old version of itunes

    i am no shure but go on Itunes store in shortcuts and try to find 'purchasse'
    good luck

  • HT1420 why wont itunes let me authorize my laptop

    why wont itunes let me authorize my new laptop?

    What happens when you try to authorise your account on it, are you getting an error message, or is the menu option not working ?

  • HT5654 I have the lastest itunes software but I'm trying to restore a backup onto the new iphone 5s and I get an error message and cannot restore? Any advice

    I have the lastest itunes software but I'm trying to restore a backup onto the new iphone 5s and I get an error message and cannot restore? Any advice

    If iTunes is otherwise working properly start with TS1538: iOS: Device not recognized in iTunes for Windows, in particular section 5, otherwise move on to Troubleshooting issues with iTunes for Windows updates.
    tt2

  • I forgot passcode on my iphone5 and tried to restore it through itunes on my PC. However it gave me an error message saying that that my phone could't be restored due to an unknown error. Now my phone does't turn off and it doesn't sync with itunes.

    I forgot passcode on my iphone5 and tried to restore it through itunes on my PC. However it gave me an error message saying that that my phone could't be restored due to an unknown error. Now my phone does't turn off and it doesn't sync with itunes.

    Hi there calcit08,
    Welcome to Apple Support Communities. 
    Take a look at the article linked below, it provides a lot of great information and troubleshooting suggestions that’ll resolve the issue that you’re running into restoring your iPhone 5 with iTunes on your PC.
    Resolve iOS update and restore errors in iTunes - Apple Support
    Take care,
    -Jason 

  • Hi why I can't download itunes on my hubby's laptop?It showing an error message "windows cannot find C:\document and settings\pistolero\mymusic...

    Hi why I can't download itunes on my hubby's laptop?It showing an error message "windows cannot find C:\document and settings\pistolero\mymusic... We have itunes before and he accidentally delete it..

    ... We have itunes before and he accidentally delete it..
    If Windows cannot find then the path you referenced (C:\document and settings\pistolero\mymusic...) then it is gone.
    Download and install iTunes again: http://www.apple.com/itunes/
    Once iTunes is installed you can download your purchased music again. This assumes what you purchased is still available in the Store. Here is the procedure:
    Launch iTunes.
    Click on iTunes Store on the left
    On the right you will see this
    Sign in with your Apple ID, then click on "Purchased" (with the orange blob)
    On the summary page that appears select the tab "Not on This Computer" on the right.
    On the list that appears, select what you want and then click the "Download" button.

  • Why does it say, "Cannot Restore Backup" when I try to restore my iPhone using iCloud on iOS 7.1.1?

    When choosing iCloud backup I choose the most recent backup but then after a few seconds it says "Cannot Restore Backup", what do I do?

    its not possible to restore to a backup from a newer IOS

  • Hi I recently dropped my ipod touch and now it wont connect to itunes. Everytime i plug it in, i get an error message saying that the usb device is not recognized

    hi I recently dropped my ipod touch and now it wont connect to itunes. Everytime i plug it in, i get an error message saying that the usb device is not recognized

    Try:
    - iOS: Not responding or does not turn on
    - Also try DFU mode after try recovery mode
    How to put iPod touch / iPhone into DFU mode « Karthik's scribblings
    - If not successful and you can't fully turn the iOS device fully off, let the battery fully drain. After charging for an least an hour try the above again.
    - Try another cable
    - Try on another computer                            
    - If still not successful that usually indicates a hardware problem and an appointment at the Genius Bar of an Apple store is in order.
    Apple Retail Store - Genius Bar                                     

  • I tried to restore my 120 gb iPod and got an error 1413 message - "cannot restore iPod". I started to reset turning the hold switch on and off and now my iPod seems to be permanently locked.

    I tried to restore my 120 gb iPod and got an error 1413 message - "cannot restore iPod". I started to reset turning the hold switch on and off and now my iPod seems to be permanently locked. I had been having trouble syncing music, When I tried to sync, iTunes said it didn't recognize my iPod, even though I was on the iPod page in iTunes which showed the model number and the serial number of my iPod

    I am having essentialy the same problem, but my iPod came from a PC and is now on a PC. The person who gave me the iPod didn't give me the wall adapter piece, so I bought a "Griffin" brand that was said to be compatible with this model. When I first plugged it into the wall, the Apple appeared with a bar underneath as though it was loading the new software. When the bar got to the end, the "plug into the wall" icon reappeared, but when I plug it in to the wall now, that icon is the only thing that shows, even after resetting and trying to run diagnostics.
    When I doc the iPod on a charger I have or plug the USB into my computer and "reset" it, a battery with a charge icon appears, but there is no "motion" in the icon so it doesn't appear to be charging. The screen eventually goes back to the apple then to the "plug it into the wall" icon. HELP!!! Is is possible the wall adapters isn't the right one? Should I be charging through a firewire cable instead (which I also don't have...)?
    Message was edited by: shenards
    Message was edited by: shenards

  • HT1539 I've burnt a digital copy of 3 blu ray dvds onto my iTunes, but i cant sync them to my iPad-an error message says device needs to be authorized, but its only authorised to this computer, i've never tried to use it on any other! Can anyone help?!

    I've burnt a digital copy of 3 blu ray dvds onto my iTunes, but i cant sync them to my iPad-an error message says device needs to be authorized, but its only authorised to this computer, i've never tried to use it on any other! Can anyone help?!

    Thanks for your reply, but you might have misunderstood it a bit. I'm NOT trying to buy a movie. ****, I'm not even in the actual Apple Store, when this happens I'm in the library not the Store part of iTunes.
    To clarify - I have purchased a physical copy of a movie which came with another physical copy which contains the digital copy. The digital copy is on the DVD, all I need is just to transfer this file to my iPod Touch, for example, I'm not trying to download it from the store or repurchase it and it's not any gift code that I've received, the digital copy is on the disc. This is the first time ever that I've purchased something on a disc and I'm not allowed to access it because the disc hasn't been purchased within my country.
    So again - I'm not attempting any purchase or download any purchased digital copy - it's on a DVD I own physically so... why is even the region of my Store relevant, the code I enter is (as I assume) just supposed to check if it's a legal genuine copy (which it is, as I've said - there are 6 discs in the pack: 3 movies on 3 Blu-rays and 3 DVD containing these digital copies of them). If I own it, I think that's proof enough that I have the right to use it. I just don't get it. I fully agree with you and understand your point if there was any purchase going on here, but it's not, it's just - I put a disc into my computer and I can't access it

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