Why doesnt my iPod play any audio while watching a home made video, but the audio works at any other time???

Please help me, I need help soon!!

Just to clarify, my ipod is brand new, it makes a crackling sound but that is all, when I play music or apps it works! I have reset it 3 times and it hasn't worked yet!! I am very frustrated because it is brand new!! I can receive video emails from other friends and view them with sound, it seems that only my videos have no sound! Why is this??

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