Why doesnt my skype credit balance appear in app?

Hi
I bought GBP 10 skype credit, which is recorded in my account on website but via android app on my galaxy note 2 it says I have no credit, meaning I cant use the credit as intended?? Any support ideas welcome, thanks.

I am all so same broblem my account going to close with three days more

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I bought 200 kr skype credit today. Spendt about 20. And my balance shows 68. I have tried to find out why, but there is virtually impossible to get customer service. I suggest you make a chat or mail service at least!
This post was transferred from its previous location to create its own new topic here; its subject and/or title has been edited to differentiate the post from other inquiries and to reflect the post's content. A link to this post appears where the post was originally added.

pstorehaug wrote:
I bought 200 kr skype credit today. Spendt about 20. And my balance shows 68. I have tried to find out why,
Hello and welcome to the Skype Community.
Your account shows that your credit balance was debited today with NOK 123.72 for the renewal of your Unlimited World 3 months Subscription.
TIME ZONE - US EASTERN. LOCATION - PHILADELPHIA, PA, USA.
I recommend that you always run the latest Skype version: Windows & Mac
If my advice helped to fix your issue please mark it as a solution to help others.
Please note that I generally don't respond to unsolicited Private Messages. Thank you.

Re: Skype Credit balance problem

I purchased a three month unlimited subscription which will expire in March and now I can not make calls. Why is that

Unlimited World covers Germany landline numbers, but not mobiles: www.skype.com/intl/en/prices/pay-monthly/#UnlimitedWorld
For Germany mobile numbers you need a subscription from: http://www.skype.com/intl/en/prices/pay-monthly/#DE
Andre
If answer was helpful please mark it with Kudos and if issue is resolved mark it with solution. This will help other users find this answer more easily. Thanks in advance!

Paid, but Skype credit balance not updated

the skype name is [Private information removed]. i made a purchase 2 times last night here and the money was taking from my account but i did not receive the credit rather they told me that i have excedded my limit for the month. can i have my money back or you top up my credit?
[Topic title updated by moderator to be more descriptive. Original topic title was: "Hello"]

hello, i need my money back into my account as i made a payment and it was not deliever. my account name is [Removed for privacy], i need my money back or pls deliver my other.Thanks.

Credit not appearing in SKYPE but is listed in pur...

Hi,
When my credit hit €2.71 i decided to buy more, did the transaction and the additional €25 (27.64 in total) is appearing when i launch the account window by going to the menu bar >Skype>Account,
yet on my skype interface (abouve my contact list it is still only showing €2.71 beside my name.
clicking Show Purchase History shows todays date and the €25 paid and lists it as delivered.
please advise
Thanks,
T

Hi,
I checked your account and can confirm that your Skype Credit balance is now updated. If it is not showing correctly on your Skype application, you can refresh it by signing out and signing in again then make a paid call.
Also, please ensure that you are signed in on the correct account.
If the problem persists, I recommend that you contact our Customer Support for further troubleshooting. Learn how to contact them from this page:
https://support.skype.com/en/faq/FA1170/
Hope this helps.
Did my reply answer your question? Mark it as a solution to help others, Thanks.

Pay as you go - The Charge against Skype Credit Ra...

Thank you Skype for your Service but I do feel a little let down and don not understand the Charging against my Skype Credit Account ?
I have been trialing the last Free Trial of Worldwide Unlimited Calls. I really only call the USA, so want to buy this Subscription and not the Worldwide and also wanted to compare the savings if I were to just Pay as You Go ?
If I I understand correctly the Pay as you Go rates of 1.6p a minute plus the 3.4p Connection charge.
However, I tried to MAKE two calls to a USA Cell phone and even though I did not even get through.
I had 20p deducted from my existing Skype Credit balance.
Can you explain why ??

As long as you keep renewing your account every 30 days by adding the $15.00 your account will stay active and the money will be carried over up to $1,000.00 dollars. If you have had the cell for more than 6 months you can get a contract or monthly plan and you will be given credit for the money on your phone. I use the extra money for long distance calls since I do not have a long distance carrier on my landline, also if you text you can use it that way. If you put in a $30.00 prepaid card it will be good for 90 days so that would save you $15.00 every 90 days by not buying the $15.00 card every 30 days also you can buy a $100.00 card and it would be good for one year.

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I have found some answers on these questions, but they were separate. I have a question which includes them all. I have subscribed with 2 accounts to call landlines in Brazil (60minutes per month). Because I have paid for full year, I got 15 minutes bonus per month. I was hoping that after I have used my minutes, I would get some kind of notification. When I logged into my account I have noticed that I have spent 83 min but not to worry because I will get some Skype credit (under fair usage... etc). I was little bit confused with automatic recharge option and Skype credit option.
My questions are:
1. How can I set up my subscription to have ONLY minutes I have subscribed to (60+15) so that I don't have to worry about additional charges on my credit card?
2. Is my monthly cycle from the date I paid or it starts 1st of every month?
Thank you!

Hi,
Subscriptions and auto-recharge are different things. Auto-recharge tops up your Skype Credit balance, subscriptions are prepaid packages that renew monthly, quarterly or annually.
Based on your call history, you might be interested in the following subscriptions:
http://www.skype.com/intl/en/prices/pay-monthly/#SA
For comparison the rates when calling with Skype Credit:
http://www.skype.com/intl/en/prices/payg-rates/#cc=SA

Skype credit reduced for no reason

Hi,
I was checking my skype account on my windows laptop. The skype credit I had was $14.xx. I had a contact request and I was checking it. Suddenly I see skype credit has been reduced to $8.69. Why has my skype credit reduced without making any charges? I fail to understand this.
Thanks in advance for the support.

I think you may need to contact customer service for clarifications;
https://support.skype.com/en/faq/FA1170/how-can-i-contact-skype-customer-service
IF YOU FOUND OUR POST USEFUL THEN PLEASE GIVE "KUDOS". IF IT HELPED TO FIX YOUR ISSUE PLEASE MARK IT AS A "SOLUTION" TO HELP OTHERS. THANKS!
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Subscription for Skype Credit not showing

Hello,
I subscribed to skype credit before and then after one of the patches awhile back it shows me that I have no subscription but when I go to skype options it says I have auto recharge enabled. However, it doesn't recharge automatically when it falls under the credit threshold it set up; I have to do it manually. I've tried disabling then re-enabling auto recharge but it still shows "No subscription" on my skype window. Also, my CC is up to date and works when I manually recharge it
Any advice on this?

Hi,
Subscriptions and auto-recharge are different things. Auto-recharge tops up your Skype Credit balance, subscriptions are prepaid packages that renew monthly, quarterly or annually.
Based on your call history, you might be interested in the following subscriptions:
http://www.skype.com/intl/en/prices/pay-monthly/#SA
For comparison the rates when calling with Skype Credit:
http://www.skype.com/intl/en/prices/payg-rates/#cc=SA

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Hi all I've just logged into my account on my new android phone & it shows my credit balance is £0.00 but on my iPad, it shows my balance as £3.75 using the same login details.
Any ideas ?
Thanks Dan

Hi Dan and welcome to the Skype Community,
It might take a few minutes after sign in for your Skype credit balance to update. Does the problem still persist today? Also do you see the correct balance on your Skype web account page at www.skype.com/go/myaccount
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Skype credit being deducted even though I have sub...

Hi, I notice that my skype credit is being deducted even though I have subscription for calls to UK.
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and notice I have still 103 minutes left.
So why is my skype credit being deducted?
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Kindly advise, thanks.

eunicecheo wrote:
So why is my skype credit being deducted?
Hello and welcome to the Skype Community.
Your account shows that you called a UK Shared cost 0845 #.
These very expensive premium #s are not included in any Subscription.
TIME ZONE - US EASTERN. LOCATION - PHILADELPHIA, PA, USA.
I recommend that you always run the latest Skype version: Windows & Mac
If my advice helped to fix your issue please mark it as a solution to help others.
Please note that I generally don't respond to unsolicited Private Messages. Thank you.

Skype Credit not reflecting - Charges charged to Credit Card

I've applied for a yearly subscription and have received a message from Skype stating that the subscription has not been processed because the charge to the bank did not go through, although it is reflecting in the bank statement.

sometimes just a reservation on your bank account. something that gets cleared after x amount of time. you can always check your skype account at https://go.skype.com/myaccount to see whether the order went through or not.
furthemore, buying a subscription doesn’t add credit to your Skype Credit balance; a subscription provides you with calling minutes.

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Why doesnt my skype credit balance appear in app?

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