Why doesnt the Blackberry work?

Question

100's if not 1000's of people are having problems with there Black Berry phones.
Youll find search results such as Nuked berry, brick berry or dumb phone.
Blackberry technical support, had difficulty in handling an enquiry attempting to pass of the enquiry/complaint to the carrier who are not responsible for the incompetance of Blackberry, who call there faulty devices mobile/cell phones.
There simply not up to the standard of the rest of the world.
Why doesnt my phone work?
BB(Blackberry)'s Desktop Software, is not help, being unable to connect with my device, even though it detects it & erases files, & attempts to connect with the device, even though my computer immediately detects my device as soon as I plug it into the USB port.

Answer 1

Hi and Welcome to the Community!
ChaserX wrote:
100's if not 1000's of people are having problems with there Black Berry phones.
Youll find search results such as Nuked berry, brick berry or dumb phone.
Blackberry technical support, had difficulty in handling an enquiry attempting to pass of the enquiry/complaint to the carrier who are not responsible for the incompetance of Blackberry, who call there faulty devices mobile/cell phones.
There simply not up to the standard of the rest of the world.
So thousands of problems, out of millions of users, dooms the entire brand? Seems like of bit of a stretch to me. Also irrelevant...only your specific issues matter, not the rest of the world.
ChaserX wrote:
Why doesnt my phone work?
BB(Blackberry)'s Desktop Software, is not help, being unable to connect with my device, even though it detects it & erases files, & attempts to connect with the device, even though my computer immediately detects my device as soon as I plug it into the USB port.
Your report is a little difficult to clearly understand...hence difficult to provide you with useful guidance. So, the simplest thing I can recommend is to, on a PC (you cannot do this on MAC):
1) Make sure you have a current and complete backup of your BB...you can find complete instructions via the link in my auto-sig below.
2) Uninstall, from your PC, any BB OS packages
3) Make sure you have the BB Desktop Software already installed
http://us.blackberry.com/software/desktop.html
4) Download and install, to your PC, the BB OS package you desire:
http://us.blackberry.com/support/downloads/download_sites.jsp
It is sorted first by carrier -- so if all you want are the OS levels your carrier supports, your search will be quick. However, some carriers are much slower than others to release updates. To truly seek out the most up-to-date OS package for your BB, you must dig through and find all carriers that support your specific model BB, and then compare the OS levels that they support.
5) Delete, on your PC, all copies of VENDOR.XML...there will be at least one, and perhaps 2, and they will be located in or similarly to (it changes based on your Windows version) these folders:
C:\Program Files (x86)\Common Files\Research In Motion\AppLoader
C:\Users\(your Windows UserName)\AppData\Roaming\Research In Motion\BlackBerry\Loader XML
6a) For changing your installed BB OS level (upgrade or downgrade), you can launch the Desktop Software and connect your BB...the software should offer you the OS package you installed to your PC.
6b) Or, for reloading your currently installed BB OS level as well as for changing it, bypass the Desktop Software and use LOADER.EXE directly, by proceeding to step 2 in this process:
http://supportforums.blackberry.com/t5/BlackBerry-Device-Software/How-To-Reload-Your-Operating-Syste...
Note that while written for "reload" and the Storm, it can be used to upgrade, downgrade, or reload any BB device model -- it all depends on the OS package you download and install to your PC.
If, during the processes of 6a or 6b, your BB presents a "507" error, simply unplug the USB cord from the BB and re-insert it...don't do anything else...this should allow the install to continue.
You may also want to investigate the use of BBSAK (bbsak.org) to perform the wipe it is capable of.
You may also want to try the "Bare Bones OS Reload Procedure" to attempt to narrow down the precise causal item:
Load your OS "bare bones"...if anything is optional, do not install it.
If the behavior presents immediately, then try a different OS with step 1
If the behavior does not immediately present, then run for as long as it takes for you to be sure that the behavior will not present.
Add one thing -- no matter how tempting, just one.
If the behavior does not present immediately, then again run for long enough to be sure it will not have the same problem
Repeat steps 4 and 5 until all things are loaded or the behavior presents
When the behavior presents, you know the culprit...the last thing you loaded.
If the behavior does not re-present, then you know that either step 1 or 2 cured it.
If the behavior presents no matter what, then you likely have a hardware level issue for which no amount of OS or software can cure.
You may also need the use of these tricks:
KB10144 How to force the detection of the BlackBerry smartphone using Application Loader
KB27956 How to recover a BlackBerry smartphone from any state
http://crackberry.com/blackberry-101-lecture-12-how-reload-operating-system-nuked-blackberry
If you are on MAC, you are limited to only your carriers sanctioned OS packages...but can still use any levels that they currently sanction. See this procedure:
KB19915How to perform a clean reload of BlackBerry smartphone application software using BlackBerry Desktop Software
Good luck and let us know!
Occam's Razor nearly always applies when troubleshooting technology issues!
If anyone has been helpful to you, please show your appreciation by clicking the button inside of their post. Please click here and read, along with the threads to which it links, for helpful information to guide you as you proceed. I always recommend that you treat your BlackBerry like any other computing device, including using a regular backup schedule...click here for an article with instructions.
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