Why don't I get an email from Apple for an Appleid reset?

Just updated new Itunes a few days ago and my Apple ID which had a credit balkance on it cannot be recovered.
I have gone through the password reset process at least 20 times not but I never receive an email from Apple with the reset link.
HELP PLEASE

That is because you are using a POP account. POP is all local as far as sending emails goes and local for receiving unless you select to leave a copy of the incoming mail on the server for x number of days.
Only with a IMAP or MS Exchange email accounts does sent & incoming emails get saved on the server.
Actually with POP your sent mail never sees your email provider server, except in that it passes through it on its way to the email address you have address the email to.

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