Why don't i have a ring tone if i'm still in the message

Whenever i am in a message with someone i dont get a ring tone. It gives the swoosh sound when i receive a message when the screen is still on, but once my screen goes black then i get no sound.

Do you see the Firefox title bar?
Make sure that you do not run Firefox in full screen mode (press F11 or Fn + F11 to toggle; Mac: command+Shift+F).
*https://support.mozilla.org/kb/how-to-use-full-screen
If the menu bar is hidden then press the F10 key or hold down the Alt key to make the menu bar appear.
Make sure that toolbars like the "Navigation Toolbar" and the "Bookmarks Toolbar" are visible:
*"View > Toolbars"
Start Firefox in <u>[[Safe Mode|Safe Mode]]</u> to check if one of the extensions (Firefox/Tools > Add-ons > Extensions) or if hardware acceleration is causing the problem (switch to the DEFAULT theme: Firefox/Tools > Add-ons > Appearance).
*Do not click the Reset button on the Safe mode start window or otherwise make changes.
*https://support.mozilla.org/kb/Safe+Mode
*https://support.mozilla.org/kb/Troubleshooting+extensions+and+themes
You can also check for problems with the localstore.rdf file.
*http://kb.mozillazine.org/Corrupt_localstore.rdf

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