Why don't my emails work? they keep bouncing back

Randomly, my emails are not going through to people or are bouncing back. Also, every time I try to update thunderbird as per the suggestion that pops up it won't work. PLEASE HELP ME
Thank you,
Kelli-Rae

<blockquote>
... my emails ... are bouncing back.
</blockquote>
What is the exact error message?
<blockquote>
I try to update thunderbird ... it won't work.
</blockquote>
Can you describe what you're doing and what happens?

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