Why don't names appear when receiving calls?

I've got a 8120 from O2 UK. When receiveing a call from someone stored in the phone's memory, their name almost never appears on-screen. However, bizarrely sometimes the names do appear. This has been the case since owning it.
O2 are not much help. They suggested doing two things (both have not solved it):
1. Remove the battery while the phone is on. Wipe the SIM. Put it all back together again. This worked but for only about 10 mins i.e. for about 10 mins after putting it back together, names showed up on the screen for incoming calls (tested with my home line, alternative mobile number, got some friends to call me, etc.).
2. SIM-swap. I now have the new SIM card and the problem hasn't gone away.
All my numbers are stored on the phone. Nothing is typed in manually. Everything syncs with Outlook using Bluetooth.
Can anyone help?

okay, this is actually a common problem. from your main screen select the blackberry key (next to track ball)->options->security->general settings->include address book->no->reset phone->problem should be fixed!
let me know if this works for you,
Andrew
Andrew Hager
U.S. Cellular Corporation
Smartphone Specialist

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