Why don't special characters (π, µ, etc) show up in my PDF documents?  They are just replaced by a question mark.  Do I need a language pack or something?

The subject line sums it up.  This is with Reader 11.0.6.  This happens for all users in my company.
Thanks!
Kendell

First I would try to update Reader to 11.0.09.  And yes, try installing the Extended Language Pack.
If that does not help, can you share such a PDF with us: https://forums.adobe.com/thread/1408375

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