Why don't updates include install info?

A student approached me today asking if I could help with their recently installed CS4 suite on their Mac laptop. Bridge/ACR was not recognizing their RAW camera files. I asked if they had downloaded the most recent ACR version of ACR and they said they had and they had installed it. I had a peek and indeed they had downloaded v5.2 but I did not think they had copied the camera raw plugin to the right folder. So here we were in an area without any Internet access and the download did not include any install instructions whatsoever.
I'm writing this for any Adobe staff who might lurk in these forums to ask WHY NOT INCLUDE INSTALL INSTRUCTIONS!! I found the details just now on the Adobe website - a bit late to help. Why not include those instructions in the downloaded update? Perhaps in Acrobat format??
Russell

The installation instructions are very clearly stated on the downloads page, where your student obtained the download.
However, it would indeed be nice if Adobe included a ReadMe file with the download itself repeating the instructions.

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    784 bb4
    Agent  * Added update {2655493E-0518-4FB7-9AE6-221D3FAF2C9D}.101 to search result
    2014-02-03 12:04:51:092
    784 bb4
    Agent  * Added update {3739A53E-845D-4945-9A5F-F5CE38AFCB56}.102 to search result
    2014-02-03 12:04:51:092
    784 bb4
    Agent  * Added update {2908BF3E-E6D4-4789-9908-E03A0A29AE8E}.201 to search result
    2014-02-03 12:04:51:092
    784 bb4
    Agent  * Added update {50E1A53F-E351-47A0-BAD4-1B0D223AE629}.200 to search result
    2014-02-03 12:04:51:092
    784 bb4
    Agent  * Added update {0C737C40-B687-45BC-8DEB-83DB8209B258}.101 to search result
    2014-02-03 12:04:51:092
    784 bb4
    Agent  * Added update {62498940-D04D-4769-AF9A-F4CEC3A927D4}.104 to search result
    2014-02-03 12:04:51:093
    784 bb4
    Agent  * Added update {48BEEF41-9D2D-4E72-9A61-59F98B12C07A}.204 to search result
    2014-02-03 12:04:51:093
    784 bb4
    Agent  * Added update {CE09B442-0473-400A-82AE-9CD91C8D76EA}.200 to search result
    2014-02-03 12:04:51:093
    784 bb4
    Agent  * Added update {0EEBE242-F0AD-4A1A-8796-4BFB54642198}.202 to search result
    2014-02-03 12:04:51:093
    784 bb4
    Agent  * Added update {F3C64D43-89FB-452F-A7D5-60C1DC0ECF96}.102 to search result
    2014-02-03 12:04:51:093
    784 bb4
    Agent  * Added update {41987343-1244-4F4E-8585-B1CCA27E48BE}.104 to search result
    2014-02-03 12:04:51:093
    784 bb4
    Agent  * Added update {B9866145-A3EC-4B3C-A3D2-7203F04DF9FD}.101 to search result
    2014-02-03 12:04:51:093
    784 bb4
    Agent  * Added update {CC74BC46-3001-4DB6-A714-B26660C0DFDB}.102 to search result
    2014-02-03 12:04:51:093
    784 bb4
    Agent  * Added update {6D435D48-E94B-4C1F-AF51-E57CF310271E}.202 to search result
    2014-02-03 12:04:51:093
    784 bb4
    Agent  * Added update {5CC5D348-10B2-4EB6-B446-B0F814D5B80E}.101 to search result
    2014-02-03 12:04:51:093
    784 bb4
    Agent  * Added update {ED981249-8D8F-42A1-87DB-0AB5C07430B2}.201 to search result
    2014-02-03 12:04:51:093
    784 bb4
    Agent  * Added update {F939194A-E1AE-44D7-A6CA-33FE0891CE46}.102 to 
    2014-02-03 12:04:51:108
    784 bb4
    Agent  * Found 276 updates and 71 categories in search; evaluated appl. rules of 1302 out of 2025 deployed entities
    2014-02-03 12:04:51:149
    784 bb4
    Agent *********
    2014-02-03 12:04:51:149
    784 bb4
    Agent **  END  **  Agent: Finding updates [CallerId = CcmExec]
    2014-02-03 12:04:51:149
    784 bb4
    Agent *************
    2014-02-03 12:04:51:170
    784 bb4
    Report REPORT EVENT: {1E4B028B-0DFE-436E-AF9F-3F42A300EEC6}
    2014-02-03 12:04:51:127+0100 1
    147 101
    {00000000-0000-0000-0000-000000000000}
    0 0 CcmExec
    Success Software Synchronization
    Windows Update Client successfully detected 276 updates.
    2014-02-03 12:04:51:170
    784 bb4
    Report REPORT EVENT: {46820305-3D31-42E7-9827-D538BDF0BA2D}
    2014-02-03 12:04:51:127+0100 1
    156 101
    {00000000-0000-0000-0000-000000000000}
    0 0 CcmExec
    Success Pre-Deployment Check
    Reporting client status.
    2014-02-03 12:04:51:172
    784 bb4
    Report CWERReporter finishing event handling. (00000000)
    2014-02-03 12:04:51:172
    2200 1980
    COMAPI >>--  RESUMED  -- COMAPI: Search [ClientId = CcmExec]
    2014-02-03 12:04:51:350
    2200 1980
    COMAPI  - Updates found = 276
    2014-02-03 12:04:51:350
    2200 1980
    COMAPI ---------
    2014-02-03 12:04:51:350
    2200 1980
    COMAPI --  END  --  COMAPI: Search [ClientId = CcmExec]
    2014-02-03 12:04:51:350
    2200 1980
    COMAPI -------------
    2014-02-03 12:04:56:149
    784 bb4
    Report CWERReporter finishing event handling. (00000000)

    Hi friend,
    I like to answer on postings like yours, its a good exercise for my work and its really cool to have some topics where all people here will contribute.
    JohnnyS is a friend of mine which is working with me at our office and we talked a little bit about your problem.
    So his opinion was to use the UBCD4Win and work with that option.
    The advice of him was:
    Grab a USB-HDD case and put one drive in it and boot with UBCD4Win. Then copy all important data to a folder on the external HDD and remove the uneeded data on it. Just the important data!
    Make a backup of your data on the external drive from both HDDs. I hope you will have enough free space.
    Format the drive in your machine and recover it. Install the system as usually on your first HDD.
    Then put the data to where you want.
    So I am not sure if I understanded your question right, a little bit more explanation would be useful. I think that will be a long thread. ;)
    Greets

  • Has anyone been able to contact Adobe to learn why their Flash Player does not work on Mac OS 10.6.8, no matter how many updates you install?  This seems like a big error by Adobe.

    I have thee Mac computers with Mac OS 10.6.8, one of which is a Mac Pro.  No matter how many updates I install from Adobe, their Flash Player does not work on any of these 3 computers.  I don't know how to contact Adobe Systems about this problem, but I think it is their responsibility to make sure that their so-called "universal" software works proplerly on a relatively recent operating system like OS 10.6.8 that is still in widespread use.  When you install the updates, nothing happens -- not even an error message.  What is the point of a universal player that is not universal?  It works fine on my MacBook Pro with OS 9 Mavericks, but it does not work at all -- indeed, has never worked -- on my 3 Macs with OS 10.6.8.  Has anyone contacted Adobe Systems to find out why the Flash Player does not work with OS 10.6.8 and what they plan to do about it?

    Where are you getting Flash from?
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