Why downloaded ringtone won't work with a contact on iphone5

I downloaded a ringtone and associated it with my sons number-he changed services to AT&T and has a new number. I can not get that ringtone to work with his new number, Why? It shows up and works in tones...is checked off for his ringtone, but will not work.
    Actually, just tested....can not get ANY ringtones to work for his number!!

When he calls, does his name show up on the screen for the Caller ID? Have you tried completely deleting his contact and then adding it back as new? If you want before doing that, after you have changed his ringtone, do a reset on the phone. Hold the sleep/wake and home buttons together until you see the Apple logo and then release. After the phone restarts, see if the ringtone works for his calls.

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