Why during updating of Acrobat 9 Pro to Acrobat XI Pro my serial number doesn't work? Do I actually need to buy an update?

Can anybody help me with this problem?

acrobat xi is an upgrade (not free and not an update) from acrobat 9.
you can update acrobat 9 (to the last version 9) here:  http://www.adobe.com/downloads/updates/
if you want to upgrade to xi, Buying guide | Adobe Acrobat XI Pro

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