Why FACETIME started failing for some Ipad users all of a sudden last week? Is there a fix for it yet?

I bought an Ipad for my parents in India, so that they can use Facetime and make easy video calls. They are not techies to use Skype on other tablets. The FT was workig fine until last week. But it started failing all of a sudden. I have gone through apple forums and it looks like I am not alone facing this issue. Looks like there are some posts on the forums saying try few things to fix the issue. But no one speaks about why and how the issue started. Its too hard for my parents to understand this stuff and there is no Apple store with in 300 miles radius from where they live. Its so hard for my parents to loose the ability to see and talk to their kids. There is a reason why we $500 for one device. Does Apple understand this? Do they really care their customers satiesfacation??

Don't know what are the metrics we have, to believe the issue is not evenly spread out worldwide. But to me, this is not based on geographical location of the device or network. Becuase my parents have an Ipad with IOS 7 and my cousin have an Iphone 5 with IOS 7. Both live in same city. While my parents were not able to use FT on their Ipad, connected to their home network, my cousin could use it on his Iphone. He was connected to my parents home network. Not to his mobile network. So this makes me think the issue is neither geo-graphical nor network related.
Pataince It's been a week since the issue started and no meaningful answer from Apple yet. As I said, this is the only feature that made me choose an Ipad instead of other tablets with user friendly interface. Now this is gone too

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