Why has adobe made Illustrator so clunky, difficult and unfriendly to use?

Question

Why has Adobe destroyed the workability of Illustrator? I've been working with Illustrator, professionally, since 1988 (and almost as long with Photoshop) and this 'Creative Cloud' incarnation is just a f******g DISASTER!!!! Do they deliberately set out to make it as difficult to use as possible? It's bad enough that  you have to sign up to this 'Creative Cloud' nonsense, but do the idiots that design the software ever try to actually work with it?!!! Have they got a clue about workflow?!!!!!
There is ZERO customer service, and no way of giving feedback. The arrogance of Adobe is just astounding - almost as astounding as the breath-taking stupidity of the people who write the damned software. I just wish they'd stopped at Illustrator 10 - at least that was sensible and workable.
If someone can actually - I mean REALLY - contact Adobe, you can tell them from me that their software and company policies stink - as does their arrogant indifference to paying customers evidenced by the complete absence of customer support. Also, you can tell them that their software writers are ignorant, incompetent fools.

Answer 1

The poetic version would be that Adobe don't have a "vision" and simply are limping from version to version as long as they can make a buck with plugging on a handful of features every time. Specific to AI it's pretty clear that the software would have needed to be "reinvented" from the ground up 15 years ago. Similarly, the people responsible for its development now seem to prefer to waste their time with things like the barely workable new curve tool or those ridiculous MAX demos instead of tackling more fundamental issues like the atrocious and unreliable file format, import/ export handling, parametric editing and generative, reusable graphics, genuine 3D tools and whatnot.... Alas, things are as they are and thankfully there are other programs out there aplenty.
Mylenium