Why has my broadband not been activated?

Long painful story but suffice it to say I have been attempting to order broadband from BT for the last 5 months. On Friday 24th High Level Complaints informed me that they had FINALLY managed to place an order ...... lots of rubbish excuses about robotics and tags and the like. They were to expedite the installation once the order had been processed through the system (24 hours).
Yesterday I received a call from someone in HLC who would commit to nothing and was obviously more interested in left over turkey and mince pies. He said that the connection could be active 'in the next 10 minutes' or 'sometime in January'. I can only assume he thought he was being amusing.
This morning there was still nothing ........ so I called up the number dispalyed in the troubleshooting section on the screen of my iPad. Just to see what the situation was.
He informed me that the order placed on 24th December had been CANCELLED as the result of a 'server error'. Imagine my delight! He then told me that I would have to chase this with Order Management on Monday morning. 
Would one of you rather more enlightened people please enlighten me.
THIS IS NOT ACCEPTABLE BT - YOU NEED TO SORT IT!!
 <script src="safari-extension://com.ebay.safari.myebaymanager-QYHMMGCMJR/a713bb29/background/helpers/prefilterHelper.js" type="text/javascript"></script>

Hi Dblox,
I am sorry to hear that your order has been delayed. I'll like to take a look at your order to see what is going on. Please could you send me in your details using the "Contact The Mods" link found in my profile?
Thanks
PaddyB
BTCare Community Mod
If we have asked you to email us with your details, please make sure you are logged in to the forum, otherwise you will not be able to see our ‘Contact Us’ link within our profiles.
We are sorry but we are unable to deal with service/account queries via the private message(PM) function so please don't PM your account info, we need to deal with this via our email account :-)

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