Why has my iTunes gift card balance disappeared from my account?

Received an iTunes gift card for Christmas.  When I took pic of it with my camera, the balance showed up in my account for several days, then just suddenly disappeared.  My account would not use the card when I tried to redeem it.  What the heck happened?  I can't get any response from Apple iTunes support on this.  Very disappointing.

Contact iTunes Customer Service and request assistance
Use this Link  >  Apple  Support  iTunes Store  Contact
Good Luck.

Similar Messages

  • Why has my iTunes gift card suddenly stopped working?

    I received a £25 iTunes gift card for my birthday in November and I reddemed it on my iPod touch. I had purchased a film for £6 shortly after Christmas using it and then I decided to wait for the new Disney film Frozen to come out so that I could use the remaining money on it to buy it. However, when it came out at the end of March, I tried buying it but then I saw that the gift card had been taken off my account. Usually it showed that I still had it in the iTunes store at the 'Redeem' section but it didn't have any signs of ever being there. I tried re-redeeming it but it just said that that gift card had already been redeemed.
    The only purchase since I reddemed at first was that film I mentioned earlier. I understand that gift cards only expire 2 years after they have been activated so I have no idea what has happened. It's a great pity to lose all the money that was still on it and I really wanted to get that film!
    Could someone please help me understand what is going on and if I can still get it to work again???!!!!!

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  • HT5621 my itunes gift card balance disappeared in itunes store when I had to change my apple id and password

    My gift card balance of $29 was lost when I had to change my Apple Id. How do I recover the amount of money I had on my old account?

    Contact iTunes Customer Service and request assistance
    Use this Link  >  Apple  Support  iTunes Store  Contact
    Good Luck.

  • How to purchase songs with a iTunes gift card balance added to your account

    I have redeemed an iTunes gift card to my iTunes account.  I now have a balance of $25.00.  When trying to purchase some songs to add to my iPod Shuffle, I do NOT find a dropdown box for either PURCHASE or BUY.  I can add the songs to my Wish List, send a link, gift a song, etc - but NO Purchase / buy option.  If I try to gift songs to myself, it will ask for a Billing Account.  Why must a Billing Account be added if I already have a balance of $25.00 to use.
    I have pulled a iPod Shuffle manual and it only tells me to Buy - if no option o Buy is available, just how do you do it??  This is EXTREMELY frustrating!!
    If anyone has an idea just how to accomplish this, please send instructions (since the manual on line does not spell it out).  Frankly I am disappointed in even purchasing the iPod Schuffle if I cannot even use the iTunes gift card I purchased.
    Thank You

    This web page serves are the "manual" for iTunes and the iTunes Store
    http://www.apple.com/support/itunes/
    But if you have any questions about iTunes or your shuffle, you can always ask here in the forum...

  • ITunes gift card balance disappeared!

    Hi.
    I got an iTunes card on Christmas which had $25 on it.  My balance dropped to about $12-14 after purchasing some things in an app and buying some music.  This drop was intended.
    I got on my card last night and for some reason it all of the sudden has 57 or so cents on it.  I never purchased anything more when the balance was at $12-14.
    Why is it doing this? How can I get refunded? What spent that money?

    We are fellow users here on these forums, we won't know the money has gone.
    You haven't made any in-app purchases, or had any pre-orders or auto-renewing subscriptions that were due ? Have you checked the purchase history on your account : log into your account on your computer's iTunes via the Store > View Account menu option, you should then see a Purchase History section with a 'see all' link to the right of it. Click on that and you should then see a list of your purchases.
    If you don't recognise the charges, and nobody else has access to your account or devices and may have made them, then try contacting iTunes Support : http://www.apple.com/support/itunes/contact/

  • I purchased an app last night but instead of deducxting the credit from my itunes gift card balance, it charged my credit card instead.  Why? (I don't live in Canada)

    I purchased an app last night but instead of deducxting the credit from my itunes gift card balance, it charged my credit card instead.  Why? (I don't live in Canada)

    I've seen this question a dozen times, and nearly every time, the first person to answer assumes it was a gifted purchase. Weird.
    Same problem here. Books are going to credit card despite sufficient balance on iTunes credit. Seems to be a common problem.

  • How can I use a credit card and NOT my iTunes Gift card balance?

    I have an iTunes gift card balance of $25 already on my account.
    American Express has offered me a $5 iTunes credit with a $5 purchase if I use my Amex Card.
    When I make an iTunes purchase will I have the option to choose to use the credit card instead of the existing gift card balance?
    thanks,
    Rob

    It worked, I gifted myself a $10 iTunes Gift and it came form the credit card so it only cost $5.
    thanks,
    Rob

  • How do I transfer an iTunes gift card balance to another computer?

    How do I transfer an iTunes gift card balance to another computer?
    I redeemed an iTunes gift card on one computer in the house, but don't have a home network/sharing set up. I want to be able to use that balance on another computer in the house. Any ideas?
    Thanks!

    +When I use this computer to order something, the charge is placed on my credit card that I used for the account and the iTunes card balance is not getting deducted.+
    Sounds like you live in Canada and are buying apps. Gift card in Canada can only be used for music and movies, not apps. The apps will use the credit card instead.

  • I have an itunes gift card balance on my account however I want to use my credit card to pay for songs. It automatically uses my balance and doensn't give me the option of using my credit card. In detail how do I change it or must I use my balance first?

    I have an itunes gift card balance on my account however I would rather use my credit card to pay for my music downloads. I cannot find an option to choose credit card over my balance, it just automatically uses my gift card balance instead. Is there a way to change this? I have gone to account settings but cannot find a way to do this. Does anyone have any detailed information on how this could be achieved? Is it even possible? Thanks so much in advance!

    Sorry, but there's no way to force the iTunes Store to use your credit card. If there's a credit balance available, purchases will be deducted from that first.
    Regards.

  • HT2736 If I gift songs or a CD on iTunes will it take from my gift card balance or from my regular account?

    If I gift songs or a CD on iTunes will it take from my gift card balance or from my regular account?

    It'll take it from your credit card. Money redeemed from a gift card can't be spent on gifts or otherwise transferred to another iTunes Store account.
    (71438)

  • If I have an iTunes gift card already redeemed on my account, than how do I buy a song using the money from the gift card instead of charging my credit card?

    If I have an iTunes gift card already redeemed on my account, than how do I buy a song using the money from the gift card instead of charging my credit card?

    Hi, in my case It did not use the balance first.  I had balance but it used my credit card.  Do I have to sign in Itunes first?  Thanks.

  • Why is my itunes gift card saying credit balance is out of date when I just got it today?

    I just purchased an new itunes gift card today and it keeps saying the credit balance is out of date...why?

    Contact iTunes and ask.
    Apple - Support - iTunes Store - Contact Us

  • HT5035 Itunes gift card balance can't be redeemed. Amt shows in Itunes store, 4 items in my wish list.  But no options to buy/purchase them. Only options: "Gift, tell friend, share or copy link"   How do I buy from wishlist using unused balance?

    I have a balancer on an ITunes Gift Card But can't seem to make purchases with this balance.  I saved 4 items to my wish list but when attempting to purchase/buy I am not given the option.   All I see is Gift This Song, Tell a Friend, Share on Twitter, Share on Facebook abd Copy Link.     Last made a purchase in June 2013 without any issues.   How do I buy music using the unused balance on my gift card?    What has changed?   

    You need to click on the price, not the downward pointing arrow next to them, that should allow you to buy them - the 'buy all' button that used to be on the wish list screen has, for some reason, been removed from the current version of iTunes, so you can only buy items individually

  • ITunes Gift Card Balance Mess Up

    So I recently just put in this $10 ITunes gift card.. I was attending on to BUY something for $10. Well turns out I inputted it in and my balanced showed up to $4.66. Why is that? I spent $10 for only $4? Before I put in this gift card I got from Visa. It was a Visa Prepaid card for 25. I spent practically all of it. I had NO CLUE what my balance was before I put in the ITunes gift card.. Please help I want my full $10.

    Click here and ask the iTunes Store staff for assistance.
    (108740)

  • HT1689 How can I get my  itunes gift card balance to me?

    I recently received a ITunes Gift card and I "redeemed" it. My credit balance states the same amount but I cannot find where to look to see if I have already used the $15.00 up on it and I have purchased a couple more songs. On my Purchase page it is showing that they have put some clharges on my debit card which was supposed to go to the gift card . Where can I find "support help" to resolve this question? Is there a number I can call them at?  Please help someone. Greatly would appreciate it.
    Sara

    See:  Check the balance of a gift card here > Account Home - Apple Store

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