Why has my payment gone through but it still says trial expired on my creative cloud?

Somebody help

Hello Joseph,
did you try to sign out and after that went back to your CC, by inserting your Adobe ID?
On the other hand you should have a look there:
https://helpx.adobe.com/contact.html?step=CCSN_membership-account-payment_change-or-upgrad e-your-membership and/or for further questions you should click through http://helpx.adobe.com/contact.html or http://helpx.adobe.com/de/contact.html and if "open" please use chat, I had the best experiences. I quote from Adobe's employee Preran: The chat button is activated as soon as there is an agent available to help.
Good luck!
Hans-Günter

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I used the trial run before but i purchased all the apps for 20.00 a month now. when i download it onto my computer it continues to tell me my trial has expired. i uninstalled the programs and then reinstalled them but it still says "trial expired" any id

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Does your Cloud subscription show on your account page?
https://www.adobe.com/account.html for subscriptions on your Adobe page
Also,
This is an open forum, not Adobe support... you need Adobe support to help
Adobe contact information - http://helpx.adobe.com/contact.html
-Select your product and what you need help with
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Solved!
Go to Solution.

Hi,
I checked your account and found that the minutes have now been replenished.
For future reference, although the recurring payment is taken three days in advance to avoid possible delays, your subscription minutes are reset based on the initial purchase date and time.
For example, if you purchase a Germany 400 minutes subscription on the 15th at 15.00 GMT, then your recurring payment will be taken on the 12th and the minutes reset on the 15th of the following month at 15.00 GMT.
You can check when your minutes will be reset from your order details:
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2. Find the first order for your subscription (not the recurring payment)
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I have paid for adobe cloud but now it says 'Trial expired'

I have a monthly subscription to Adobe cloud apps.
I thought I could use it at home and at work.
On my home computer it says trial expired with no options other than to enter a serial number.
What can I do? I pretty sure I'm allowed to use at home machine too.

Have you activated on more than two machines or more than two times?
Please refer to :
Creative Cloud applications unexpectedly revert to trial mode | CS6, CCM
Creative Cloud products revert to trial after upgrading to Mac OS X 10.7.4 | CCM
If you have any trouble to launch your Adobe product and has been revert to trial and/or prompt for a serial number, please try the steps below:
1. Sign Out and Sign In back following the steps:
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2. Delete the OPM.db file:
Close the Creative Cloud application.
Navigate to the OOBE folder.
Windows: [System drive]:\Users\[user name]\AppData\Local\Adobe\OOBE
Mac OS: /Users/[user name]/Library/Application Support/Adobe/OOBE
Delete the opm.db file.
Launch Creative Cloud.
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3. Reset your Hosts File: (follow the steps 3 from the link below)
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Please, let me know how it goes and if the issue still stand after following scrupulously the given steps.
Thank you.
Regards
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Hello GregorySC,
In order to send and receive SMS or MMS messages, you will need to have an active cellular data or Wi-Fi connection.
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An iPhone, iPad, or iPod touch
iOS 5.0 or later
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iOS: Troubleshooting Messages
http://support.apple.com/kb/TS2755
Cheers,
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If you have purchased the license for the Adobe Creative Cloud, please refer the help document below:
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Why has my payment gone through but it still says trial expired on my creative cloud?

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