Why has my phone book just become invisible in my bmw 5

why has my phone book just become invisible in my bmw 5

Well--let me see if I can explain myself better. If I take my HD footage from the browser to the viewer
it looks fine. The persons head is in full frame. At fit to window it sits @33 %. I then drag it into the timeline and at 25% i have this teeni frame that is now in the Canvas with only the part of the head showing and the parameters looking more like something for DV footage and not widescreen. The fit to window reads 83%.
Again--this is only happening with the one clip even though it has the same specs as the others.
Still miffed as to why this is happening and if this is what I'm stuck with.

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