Why has my sound stopped working on firefox/internet explorer? Was fine yesterday

This was a fully refurbished laptop that I have only had for 5 days. All my drivers are up to date the sound just suddenly stopped working cant hear anything on youtube videos or when MSN messenger chats go off. Forums and troubleshooting have left me unanswered so far. Need help as im making songs and I cant work without sound!

This was a fully refurbished laptop that I have only had for 5 days. All my drivers are up to date the sound just suddenly stopped working cant hear anything on youtube videos or when MSN messenger chats go off. Forums and troubleshooting have left me unanswered so far. Need help as im making songs and I cant work without sound!

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