Why has the audio been lost once a third person has logged onto Connect online?

We have just started using Connect.
At a meeting this week all was well with three connections (two in NZ one in France) then the audio between two of the parties was lost. Subsequently another two could talk but the third could not hear (a different pair to the original problem).
Why has this happened and how can it be avoided?

You should contact Adobe Support, as they would be the best people to look at your account and see if there is any issues.You can start a chat session with a Support Agent here, Adobe Connect Help | Adobe Connect Support. Just select in-meeting issues from the drop down and then I still need help. You will then be able to start a chat session or you can call them directly using your local number: Adobe Connect Support phone numbers.

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Hello,
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Chipset:
North Bridge: AMD 785G
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First off, I'd like to say thanks to the gentlemen who helped with my last question; you guys lead me to the information that allowed me to figure out what was wrong and how to fix it. I now have a new problem that's making me tear my hair out, and I'm hoping you guys can help me with this one as well.
Background:
I'm attempting to make a video resume to supplement my paper resume in order to get a job with a technology educator called Techshop. I have an old video production degree, but I'm new to digital editing. For equipment I have a reasonably powerful computer (it exceeded the specs), a Panasonic HC-V10 camera (it records in ACVHD lite 720 60p, I think), Premier Elements 10, and a file viewer and converter called Wondershare Video Converter Platinum.
My troubles all started when I, in my beginner's ignorance, didn't use Premier to capture the video clips off my camera directly, but instead took the SD card out and transfered the files onto my computer's hard drive directly. I no longer have the video on the SD card, all I have is the files. There is too much video to re-shoot; I need to use this footage.
I set up my project as ACVHD lite 720 60p and, again not understanding what I was doing, washed all the raw footage through the video converter. This was to get the resolution of the video up to 1280X720 from 960X540 and to label the video instead of just having numerical codes (pre-sorting). I was changing the resolution because I couldn't find a Premiere preset for that resolution. I converted the audio at 48 MhZ (after initially converting at a sample rate of 44.1, which seemed to cause a problem-though in hindsight, it may not have), which is the same as my project preset.
After converting the footage, it appeared to play perfectly in Wondershare. I looked at the footage with MediaInfo, and it appeared to match my video presets exactly. I used Get Media to pull the files into Premiere, and that's when it hit the fan. The audio was outracing the video! At the start of the clip it appeared to be in synch. A few seconds in, and there was 'something funny going on'. A minute in and it was badly out of synch, and a few minutes into a clip (several takes in one clip) it was so badly out of synch I couldn't even match the sections up. The audio ended before the video in every clip I imported. I'm not sure, but I think it's losing about 2 seconds a minute. I also tried a test export, and the problem was exactly the same.
Now here's the interesting wrinkle. When I look at the Properties of the clips in Wondershare and MediaInfo, they both tell me the frame rate is 29.97 fps and the audio is sampled at 48MhZ. However, when I look at the Properties of the same clip in Premiere, it says the audio sample rate was 48MhZ, but the frame rate is 29.00! If I'm calculating this correctly (though I'm not certain I am), I think losing .97 frames per second accounts for the audio/video missmatch-the video is playing slightly slower than the audio.
As an afterthought, when I Get Media the files into my Premiere project, I get a tiny message at the bottom of the screen that says Premiere is Conforming each video with a progress bar, leading me to believe that the project presets do NOT match the source video; only problem is, Wondershare and MediaInfo say it does!
Question:
What is happening? How come Premiere is saying that these files have a framerate of 29.00 fps when everything else says they're 29.97? Did I convert it oddly? I checked, and I set the frame rate on Wondershare to 29.97 (which is what it and MediaInfo both say the video is playing at). I even re-converted some of the video from the raw source with Wondershare at at 29.00 setting, and it STILL has the missmatch problem. Did Premiere interpret it strangely? If so, any idea why? It doesn't appear to need to Render-there's no red bar above my project or anything.
Also, is there a way I can tell Premiere to play the video back with the same audio rate, but at 29.97 fps instead of the 29.00 fps it says it's using? Or stipulate that the video files be played at the correct rate, or something? Or really, any other ideas on how to address this issue? Uncoupling the video and audio and then time-stretching seems very imprecise and cumbersome, so I'd rather not try it. I'd like to simply adjust Premiere to use the video correctly, since my video is already labeled and correctly sized (and some of it is cropped and color corrected too).
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I don't know why the audio sync problem is happening but I can offer a workaround that has helped me salvage files that were not able to be reshot. The common denominator for the audio sync problems I have encountered in (some, not all) clips were 60fps. It has been a while since I had to do this so please bear with me as I am doing this from memory. Also, this is based on PE10 but will probably work with older versions but I don't own any.
1. Right click the clip in your timeline and select "Unlink Audio and Video"
2. Click any other place on your timeline to de-select the problematic clip and then click on the AUDIO portion to only select it. To confirm that you did it correctly only the audio portion of the clip will be highlighted.
3. Right click on the highlighted auido clip and select "Time Stretch...". A small box will pop up with 4 adjustments - Speed, Duration, Reverse Speed and Maintain Audio Pitch. Here is where the trial and error begins.
4. If I recall, I used a few different methods to determine how much to stretch the audio to get things right.
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                         b) You could click into the speed % box and enter an amount up to two decimal places in value. Based on the fact that mediainfo says the clip is 29.00 fps (for whatever reason) I would try (29.00/29.97=.9676 X 100 =) 96.76% and see what happens. Check the ' Maintain the Audio Pitch" box as above. If this works then it may serve as a confirmation that Elements is indeed incorrectly interpreting the clips properties.
                         c) Run and Gun. Just start changing duration values or Speed percentages until you get it right. Ya know, caveman style.
Another way that is possible I'm guessing is to click and drag the audio into sync. Do steps 1 and 2 above. Expand the timeline to show the waveform better. Hover your cursor over the right side of the audio clip until the backwards "C" shows up. Click and drag the clip to the right using the waveform as a visual reference. I have not done it this way but in theory it should work.
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Hope this helps you. It is not ideal by any standard but what workaround ever is. Good luck.

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Regardless of the sound output selected - built-in speakers, headphone, AirPlay, or USB DAC - there is constant scratchy "whispering" noise in the audio, especially when music is playing or there is audio content in the application running. This occurs both when the sound source is iTunes and when streaming music or browsing the internet. The noise seems to vary with computer activity, increasing when the disk drive is being accessed by iTunes, for example. It subsides when the music stops and disappears when I quit the music player app. If I open a web browser, the noise becomes much louder as the web page opens and loads, but then subsides after loading is complete. If I click on a link, the noise returns. The iMac is essentially useless for music playback and audio editing.
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Thanks. Here is the EtreCheck report:
Problem description:
Regardless of the sound output selected - built-in speakers, headphone, AirPlay, or USB DAC - there is constant scratchy "whispering" noise in the audio, especially when music is playing or there is audio content in the application running. This occurs both when the sound source is iTunes and when streaming music or browsing the internet. The noise seems to vary with computer activity, increasing when the disk drive is being accessed by iTunes, for example. It subsides when the music stops and disappears when I quit the music player app. If I open a web browser, the noise becomes much louder as the web page opens and loads, but then subsides after loading is complete. If I click on a link, the noise returns. The iMac is essentially useless for music playback and audio editing.
EtreCheck version: 2.1.6 (109)
Report generated January 28, 2015 at 4:53:46 PM PST
Download EtreCheck from http://etresoft.com/etrecheck
Click the [Support] links for help with non-Apple products.
Click the [Details] links for more information about that line.
Click the [Adware] links for help removing adware.
Hardware Information: ℹ️
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    iMac - model: iMac11,2
    1 3.2 GHz Intel Core i3 CPU: 2-core
    4 GB RAM Upgradeable
        BANK 0/DIMM0
            empty empty empty empty
        BANK 1/DIMM0
            empty empty empty empty
        BANK 0/DIMM1
            2 GB DDR3 1333 MHz ok
        BANK 1/DIMM1
            2 GB DDR3 1333 MHz ok
    Bluetooth: Old - Handoff/Airdrop2 not supported
    Wireless: en1: 802.11 a/b/g/n
Video Information: ℹ️
    ATI Radeon HD 5670 - VRAM: 512 MB
        iMac 1920 x 1080
System Software: ℹ️
    OS X 10.10.1 (14B25) - Time since boot: 0:40:9
Disk Information: ℹ️
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        EFI (disk0s1) <not mounted> : 210 MB
        OS X (disk0s2) / : 200.83 GB (150.17 GB free)
        Recovery HD (disk0s3) <not mounted> [Recovery]: 650 MB
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        EFI (disk2s1) <not mounted> : 210 MB
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Why has the audio been lost once a third person has logged onto Connect online?

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