Why has the "resume play" feature never worked on rented on demand movies.

I've had Fios for over 2 years now and have been generally happy, but there is one feature that is driving me and my family crazy! The resume play on rented movies does not work, has never worked, and from reading these forums Verizon has no fix for it. It's been a known issue and it boggles my mind that it can't be fixed. When will there be a fix?

This problem seems to have been known to Verizon for several years.  I just completed a Live Chat with a Verizon representative and was told "This should be resolve in few days.".    Is this the standard response Verizon has been providing their customers over the past few years when questioned about the problem?  When I questioned why it's taken so long, I was told "It was resolved in between but there were few settings that were still suppose to be changed and they are working on it. "  If Verizon spent as much time actually fixing the problem as they have in addressing all the inquiries that have been made about the problem, this issue, most likely, could have been resolved a long time ago.  Enough excuses.  Let's have a solution!

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