Why have I been charged twice for my cloud subscription

DSSY005121537DT
it would appear that Adobe thinks deaf or hard of hearing people do not use their products, or else why would they insist on calling their help line.
Is this in contravention of Disability Discrimination Act (UK) or the equivalent in US.
My question is simple, why have you taken 2 payments out of my account.
Mark Waterhouse

Hi Mark,
We are really sorry for the incovenience . I have checked the Transaction number that you have provided and i can confirm that there is a credit for the duplicate payment . The money was credited back in your account on the 4rth January 2013.
Regards,
Kartikay Sharma

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    Hi
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    Type
    Unit Price
    Auto Trader Mobile, Vehicle Check
    Report a Problem
    Auto Trader
    In App Purchase
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    <Personal Information Edited by Host>

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