Why haven't I received an email saying my iPhone reached Apple?

I am not sure if this is the right category for this question but...
I sent off my iPhone for repair last Tuesday (the 13th) so I tracked it through UPS and it said arrived to the destination (in Concord, ON apparently) on Thursday (the 15th). Well it is now the 20th and I haven't gotten any email confirmation that my iPhone reached the destination from Apple. Did my phone get lost there or something or does it just take long? When I go to my repair status it still says "empty box delivered". It is also almost the 10th business day since I requested the repair so I am worried that my request will my cancelled and my phone will be stuck there.

There should be a tracking number in the documentation you got with the empty box by which you can track the package. If not, call Apple Support and ask them about status.
Regards.
Message was edited by: varjak paw

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