Why I am experiencing video freezing using FaceTime.

Using an iMac intel OS 10.6.8 and connecting to MacBook Pro with FaceTime, I experience video freezes and broken audio. The other party (MacBook) does not seem to have the same issue leading me to believe it is something to do with the iMac. I tried restarting prior to the FaceTime session but this did not help the problem. I am connected via wire to a cable modem. I haven't found any references to this issue in the help menu nor any forums at this point. Any thoughts?

This article might help. Especially note the troubleshooting section towards the end.
http://www.ilounge.com/index.php/articles/comments/the-complete-guide-to-facetim e-set-up-use-and-troubleshooting-problems/

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