Why I can not open my program Photoshop 12 and premiere element 12 in my computer

I purchased my Photoshop element 12  and Adobe premiere 12 a couples days ago
I came back home so happy to install my program in my computer but Till now I don't know why I can not be able to open the program yet

Hi,
We have pushed a new release today. See if you are able to access your script now. If you are still having problems accessing your script, please tell us a convinient time so we can set up a remote session with you.
Regards,
Sunny

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