Why I can't download creative cloud application?

I just purchased the promotion going on for 10 dollars, that includes photoshop and ligthroom. But I had to download creative cloud app first, and I'm not able to download it.

Renep34480872 do you receive any error messages when you attempt to install the Creative Cloud Desktop application?   What operating system are you using?

Similar Messages

  • Can I download creative cloud applications and still retain my cs4 applications?

    I have cs4 installed on my laptop, and am using CC on my desktop. Can I install cc on my laptop without overwriting my cs4 applications?

    Hi Carolyn,
    Yes you can install CC application would overwriting your CS4 applications.
    Regards,
    Sheena

  • If I upgrade my computer can I remove downloaded Creative Cloud applications and re-install them?

    I plan to upgrade by primary computer later this year.  If I download Creative Cloud applications now can I later remove them and re-install them on the new computer?

    Sounds like we have to deactivate:
    1. one application at a time [in CS5.5 I can uninstall & deactivate multiple applications, which is much more convenient]
    2. deactivation must be done on the physical computer which hosts the application instance.
    Is this true?
    Feature Request: remote deactivation of applications by informing adobe to deactivate while logged in on adobe account.  This cleanly solves two problems:
    1. forgetting to deactivate s/w prior to scrubbing a computer which is leaving service
    2. needing to run on a third computer w/o violating the adobe license. [several people have posted queries about this because they have a desk computer and two laptops or are temporarily using someone else's computer]

  • Can't download Creative Cloud Connection ¿?

    I am in Creative Cloud for some moths already but can't download Creative Cloud Connetion and wonder why... help please

    BLANK Cloud Screen http://forums.adobe.com/message/5484303 may help
    -and step by step http://forums.adobe.com/thread/1440508?tstart=0
    -and http://helpx.adobe.com/creative-cloud/kb/blank-white-screen-ccp.html
    or
    Mac Spinning Wheel https://forums.adobe.com/message/5470608
    -Similar in Windows https://forums.adobe.com/message/5853430

  • Can not download Creative Cloud single-app membership for Adobe Photoshop (one-year) after purchas

    can not download Creative Cloud single-app membership for Adobe® Photoshop® (one-year) after purchasing online (received email confirming order) can you help?
    Macbook Pro OS X Version 10.7.5
    Processor 2.4GHz Intel Core i7
    Memory 8GB 1333 MHz DDR3
    After using the trial version of Photoshop CS6, I decided to purchase the one-year Photoshop cloud version.
    I was told by a friend to do a "clean" download, so removed the "previous version".
    Now when I click the "download" tab, nothing happens.
    Can you help?

    Please download/install CC desktop : https://creative.adobe.com/products/creative-cloud and try downloading Photoshop. If still the same issue then as suggested by Mylenium run the cleaner tool and try downloading again.
    You may even try the direct link: http://prodesigntools.com/adobe-cc-direct-download-links.html .
    Please ensure to follow the very important instructions before download.
    Regards,
    Romit Sinha

  • Where can I download "Creative Cloud Packager" from ?

    Where can I download "Creative Cloud Packager" from ?
    I can find "Info about Creative Cloud Packager"
    Such as:  http://helpx.adobe.com/creative-cloud/packager/creative-cloud-packager.html#%20%20Adobe%20 resources%20for%20IT
    But I can't find a download link, to actually download the tool.. !!
    So I've not yet been able to get hold of a copy..
    From what Web address should I be downloading it from ?

    Hi UOWpete,
    If you are a CCE customer then you may log on to www.licensing.adobe.com to get the CCP.
    For CCT customer only admin have access to CCP after logging to creative.adobe.com.
    Regards,
    Romit Sinha

  • I can not download creative cloud after I purchased

    How can I download creative cloud after I purchased? i am not given the option in 'manage my account"

    Hi M Goode,
    Please refer to the help document below to download and install the Adobe creative Cloud:
    Creative Cloud Help | Download, install, update, or uninstall apps
    Regards,
    Sheena

  • On How many computers and iOS devices can I download creative cloud app?

    On How many computers and iOS devices can I download creative cloud app?
    so far it is on an iMac, an macbook pro, an iPhone , and iPad.    now it won't download onto a macbook air.

    Hi,
    see >>> http://helpx.adobe.com/creative-cloud/help/install-apps.html here >>> How many computers can I install on
    I quote: You may install software on up to two computers. These two computers can be Windows, Mac OS, or one each.
    If you install on a third computer, it will request you to de-activate on the other two computers. You can then reactivate one of the previous two computers, and use Creative Cloud apps on it.
    Hans-Günter

  • Can I use Creative Cloud Applications on LINUX through Wine as It is possible now with box versions?

    as in title:
    Can I use Creative Cloud Applications on LINUX through Wine as It is possible now with box versions?
    Are there any things to consider / do differently?

    You are certainly welcome to try.  We have not tested this environment in anyway and you may face difficulties with Adobe Creative applications that require heavy use of the CPU.  I also would be surprised if Acrobat could be installed in this environment due to it's dependencies to system resources.

  • Why i can't install creative cloud Apps ?

    why i can't install creative cloud Apps ?

    We can't know. You have not provided any system infoirmation or other technical details, including and especialyl what errors you get.
    Mylenium

  • Power cut whilst downloading Creative Cloud applications

    Hi,
    i've been using the Adobe Application Manager to download a number of the applications from Creative Cloud. I had about 6 apps downloading when there was a power cut. Once i turned the mac back on and went  to the Adobe Application Manager some appeared to have finished downloading whilst others i'd originally clicked for download now just said install next to them, so i clicked them for install again.
    I've now finished installing and from the short time i've had with the applications things seem fine but i'm concerned that i may now encounter issues as a result of the interuppted install.
    Would it be better for me to reinstall everything or is the Adobe Application Manager capable of picking up where it left off if there's a power outage?
    Thanks

    I would wait to see if you are actually receiving any error messages.  You are welcome though to review the install logs to determine if there were any errors.  You can find details on how to locate and interpret the log files at Troubleshoot with install logs | CS5, CS5.5, CS6 - http://helpx.adobe.com/creative-suite/kb/troubleshoot-install-logs-cs5-cs5.html.

  • Downloading Creative Cloud Application Problem

    My Mac can not download the application.
    I get this message:
    There is no application set to open the URL aam://SAPCode=PHSP?productVersion=15.0?passPhrase=UD9LgtNV6Jf9Zfn8TnDmYY9Og2kAZ7yfx/SvVIv JwGAepZmlECCv7HQiM7etmAfIrp8l3jEilcpX2cLyJKilTzYZRtVGv3neWGoOx+m3yDOlIRvjyIRkA6taH2CgFPNqz UbmHq6yrOMNqJbc8Ia4Ku/KkbFHwqOtd/NnUjxqYMI=.
    I have subscribed to creative cloud but i can not download it. Thank you

    Hi,
    Please try to download the installer for Creative Cloud from the link below:
    Creative Cloud Help | Creative Cloud for desktop
    If the same issue persists, please try using a different browser.
    Regards,
    Sheena

  • Accidentally deleted CC, now I can't download creative cloud or app manager

    Hello,
    I foolishly deleted my cc instead of uninstalling it and now when I go to install cc I get an error saying that I have to download the app manager first. When downloading the app manager I get an error that links me to "adobe's supervisor program" which then says the app has been disconnected. So I followed the troubleshooting instructions to uninstall cc but when I click on the uninstall I get an error saying that I must download the app manager in order to uninstall but I cannot download the app manager.

    Those were actually the troubleshooting instructions that I had been looking at. The "Uninstall Adobe Creative Cloud" (step2) is an alias on my computer because I accidentally deleted it. I tried to use the "Uninstall Adobe After Effects CC" one that was not an alias which said I needed the application manager to do so, which I am also not able to download and get the error message linking me to adobe's supervisor program which has been disconnected apparently.

  • I can't download creative cloud desktop

    it starts to download and the bar gets about half way, then nothing happens, tried several times now.

    Lamartin85 please utilize the steps listed in Error "Failed to Install" Creative Cloud Desktop application - http://helpx.adobe.com/creative-cloud/kb/failed-install-creative-cloud-desktop.html to reinstall the Creative Cloud Desktop application.

  • How can I download Creative Cloud Packager without a cc account?

    We have a volume license for software such as captivate and others that can be packaged with the creative cloud packager, but do not actually have a create cloud account.
    From what I can find it says to login to the licensing portal and we should be able to download it.  I am unable to find any link or download to the packager.  I am able to download our volume licenses and software installs but not the packager.

    CS6 - http://helpx.adobe.com/x-productkb/policy-pricing/cs6-product-downloads.html

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