Why I can't see de answers when I export the form to Excel?

Hi,
In my office we use Acrobat X for manage the forms. Suddenly when we try to export the form to excel the spreadsheet didnt recognize the data (Answers).
I download the trial version of Acrobat XI pro and works fine.
Can you help me to know what is happening and how to solve it?

but this was the same procedure i did in Acrobat XI and it work.
I need this to happend in Acrobat X, bacause I have a licence for it.

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    ss: 0x0000001f efl: 0x00010282 eip: 0x001461ee cs: 0x00000017
    ds: 0x0000001f es: 0x0000001f fs: 0x00000000 gs: 0x00000037
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    0xe90000 - 0xe95ff7 com.apple.iPod 1.6 (17) <4CCD2720-D270-C0D2-1E14-1374779C2401> /System/Library/PrivateFrameworks/iPod.framework/Versions/A/iPod
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    0xf71000 - 0x1080fe7 com.apple.WebKit 6533.18 (6533.18.1) <157D0DD9-F3CE-4339-858B-B0EFFAA3B008> /System/Library/Frameworks/WebKit.framework/Versions/A/WebKit
    0x111c000 - 0x1313feb com.apple.JavaScriptCore 6533.18 (6533.18.1) <EE3897A8-E1C0-DE28-A631-4B0C32DF737B> /System/Library/Frameworks/JavaScriptCore.framework/Versions/A/JavaScriptCore
    0x136d000 - 0x138aff7 +libgnsdk_musicid.1.7.1.dylib 1.7.1 (compatibility 1.7.1) /Applications/iTunes.app/Contents/MacOS/libgnsdk_musicid.1.7.1.dylib
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    0x1468000 - 0x14a2fff +libgnsdk_submit.1.7.1.dylib 1.7.1 (compatibility 1.7.1) /Applications/iTunes.app/Contents/MacOS/libgnsdk_submit.1.7.1.dylib
    0x14a7000 - 0x14e7ff7 com.apple.vmutils 4.2 (106) <834EA6B0-C91B-4CF1-ED3C-229C26459578> /System/Library/PrivateFrameworks/vmutils.framework/Versions/A/vmutils
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    0x14ce8000 - 0x14ce9ff7 com.apple.textencoding.unicode 2.3 (2.3) <78A61FD5-70EE-19EA-48D4-3481C640B70D> /System/Library/TextEncodings/Unicode Encodings.bundle/Contents/MacOS/Unicode Encodings
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    0x1913d000 - 0x191acfff com.apple.mobiledevice 396.7 (396.7) <4A48BC80-F9B9-1B21-8C01-8553DF57D401> /System/Library/PrivateFrameworks/MobileDevice.framework/MobileDevice
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    0x199b9000 - 0x199beff7 com.apple.QuartzComposer.iTunesPlugIn 1.2 (16) <8511A037-AFDE-5D1A-67DA-1B4837432D85> /Library/iTunes/iTunes Plug-ins/Quartz Composer Visualizer.bundle/Contents/MacOS/Quartz Composer Visualizer
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    (3) If your problem only occurs when you have iPod connected, see if anything here helps:
      http://support.apple.com/kb/TS3219
    Message was edited by: EZ Jim
    Mac Pro Quad Core (Early 2009) 2.93Ghz Mac OS X (10.6.4); MacBook Pro (13 inch, Mid 2009) 2.26GHz (10.6.4)
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