Why i cannot connect to my apps store?

Hi Grneyedtiffster,
If you are having issues accessing the iTunes Store from your iPad, you may want to take a look at the troubleshooting steps in the following article:
Apple Support: Can't connect to the iTunes Store
http://support.apple.com/kb/ts1368
Regards,
- Brenden

Similar Messages

My macbook pro cannot connect to the app store is there anyway of fixing this?

my macbook pro cannot connect to the app store does anyone know how to fix this?

Read threads listed on right under heading More Like This
Allan

Cannot connect to the app store

Hi all,
My girlfriend has a macbook air, and wanted to update her computer to Lion. I had no problem doing that on my own macbook pro, but I can't do it on hers. She didn't update her softwares regularly, so at first I found myself having to update a ton softwares so I could finally install the Mac App Store. Once it finished installing though I was never able to actually use it, as when I open the application it just says: "Cannot Connect to the App Store". I looked up online and people had similar problems, and none of the suggested solutions worked:
- Starting up the computer in "Safe Mode" did not work;
- Repairing all the permissions in the Disk Utility application did not work;
- Signing out and in the Mac App Store from the App Store application did not work;
- The problem is certainly not the internet connection because I was able to update my computer in the same connection, and I can regularly access it on my computer.
Does anyone have a tip to solve this problem?
Thank you very very much in advance!

Thanks cpickrell but no, she is not using any firewall or antivirus program. Any other idea?

My iPod touch 4th gen. Keeps giving me the error message "cannot connect to the app store when I sign in. I can open the app store and browse it but I can't download anything. I have full signal strength with my wi-fi and safari is working perfect.

My iPod touch 4th gen. Keeps giving me the error message "cannot connect to the app store when I sign in. I can open the app store and browse it but I can't download anything. I have full signal strength with my wi-fi and safari is working perfect. I turned it off and restarted it 3 times now. I have an iPad 2 and the app store works flawlessly with it. What is going on?

Same here on my lpad2. Can access the web just fine from browsers but cannot install new apps or updates in appl store. Seeing a few others reporting same issue tonight so likely an apple server issue and staff will notice it in network monitors and fix it...sometime this weekend.
Rob

Cannot Connect to Mac App Store

When I open the MAS, I get a "Cannot Connect to the App Store" alert in the window.
When I try to signin, I receive a red "Connection failed" message in the signin dialog box.
When I go to Software Update from the Apple Menu, I receive a notice that "Software Update can’t connect to the update server. Make sure you’re connected to the Internet, and then try again."
When I click on the Network Diagnostics button presented and go through the diagnostic, my network reports operating perfectly.
When I go to an app on the iTunes web-storefront click on the "View in Mac App Store" button, the MAS launches, but I get the same connection error.
I can sign in to the iTunes store. I can update software on my iDevices by using the iOS App Store. I have no problems there. It's just the MAS.
Apple support articles say:
If you’re having trouble using App Store, try these solutions:
If you see a message that your computer can’t connect to App Store, make sure your Internet connection is working. If you can open a web browser and view a website, there may be a problem with the store. Try using App Store again later. [I've been trying for two days, and there aren't a lot of issues like this on the first page of the discussions section, so I think it's probably not a common error at the moment...]
Make sure your computer’s date, time, and time zone are set correctly in Date & Time preferences. Choose Apple menu > System Preferences, and then click Date & Time. [These are correct.]
Make sure your Apple ID information is accurate and that you don’t need to correct a problem with a previous purchase. To verify your Apple ID information and review your purchase history, choose Store > View My Account or click Account in the Quick Links section. [I can't connect in the app, so...]
If you’re still having trouble, click Support in the Quick Links section. [I couldn't find QuickLinks, but no other support article seems to be availlable to help this problem.]
I have restarted my computer, I have removed the App Store with AppDelete and reinstalled from the Lion 10.7.4 Client Combo. I've got no change.
I did notice that the MAS window menu reports the name of the window as "Firenze", which seems weird to me. Can anyone advise me?
kernal.log
Jun 20 00:39:41 MyMachine kernel[0]: 2.4.0 m69d3947c
Jun 20 00:39:41 MyMachine kernel[0]: 2.4.0 f7499348
Jun 20 00:39:41 MyMachine kernel[0]: 2.4.0 m639defac 647 ->Software Update<-
Jun 20 00:39:41 MyMachine kernel[0]: 2.4.0 m1958bd17
Jun 20 00:39:41 MyMachine kernel[0]: 2.4.0 m69d3947c
Jun 20 00:39:41 MyMachine kernel[0]: 2.4.0 f7499348
Jun 20 00:39:41 MyMachine kernel[0]: 2.4.0 m639defac 647 ->Software Update<-
Jun 20 00:39:41 MyMachine kernel[0]: 2.4.0 m1958bd17
Jun 20 00:39:42 MyMachine kernel[0]: Software Update (map: 0xffffff8019bc0f68) triggered DYLD shared region unnest for map: 0xffffff8019bc0f68, region 0x7fff95000000->0x7fff95200000. While not abnormal for debuggers, this increases system memory footprint until the target exits.
Jun 20 00:39:58 MyMachine kernel[0]: 2.4.0 m69d3947c
Jun 20 00:39:58 MyMachine kernel[0]: 2.4.0 f7499348
Jun 20 00:39:58 MyMachine kernel[0]: 2.4.0 m639defac 660 ->App Store<-
Jun 20 00:39:58 MyMachine kernel[0]: 2.4.0 m1958bd17
Jun 20 00:39:58 MyMachine kernel[0]: 2.4.0 m69d3947c
Jun 20 00:39:58 MyMachine kernel[0]: 2.4.0 f7499348
Jun 20 00:39:58 MyMachine kernel[0]: 2.4.0 m639defac 660 ->App Store<-
Jun 20 00:39:58 MyMachine kernel[0]: 2.4.0 m1958bd17
Jun 20 00:39:58 MyMachine kernel[0]: 2.4.0 m69d3947c
Jun 20 00:39:58 MyMachine kernel[0]: 2.4.0 f7499348
Jun 20 00:39:58 MyMachine kernel[0]: 2.4.0 m639defac 660 ->App Store<-
Jun 20 00:39:58 MyMachine kernel[0]: 2.4.0 m1958bd17
Jun 20 00:39:59 MyMachine kernel[0]: App Store (map: 0xffffff801c96e878) triggered DYLD shared region unnest for map: 0xffffff801c96e878, region 0x7fff95000000->0x7fff95200000. While not abnormal for debuggers, this increases system memory footprint until the target exits.
system.log
Jun 20 00:39:39 MyMachine installd[652]: Starting
Jun 20 00:39:39 MyMachine installd[652]: uid=0, euid=0
Jun 20 00:39:41 MyMachine [0x0-0x20020].com.finderpop.fp-injector[328]: FinderPop-beta-x86_64-24209: Patching 'Software Update' 0:5b05b (CF-c)
Jun 20 00:39:41 MyMachine Software Update[647]: Performance: Please update this scripting addition to supply a value for ThreadSafe for each event handler: "/Library/ScriptingAdditions/SIMBL.osax"
Jun 20 00:39:49 MyMachine installd[652]: Exiting.
Jun 20 00:39:58 MyMachine [0x0-0x20020].com.finderpop.fp-injector[328]: FinderPop-beta-x86_64-24209: Patching 'App Store' 0:5c05c (CF-c)
Jun 20 00:39:58 MyMachine App Store[660]: Performance: Please update this scripting addition to supply a value for ThreadSafe for each event handler: "/Library/ScriptingAdditions/SIMBL.osax"
Jun 20 00:41:22 MyMachine [0x0-0x20020].com.finderpop.fp-injector[328]: FinderPop-beta-x86_64-24209: Patching 'System Preferences' 0:5d05d (CF-c)
Jun 20 00:41:22 MyMachine System Preferences[665]: Performance: Please update this scripting addition to supply a value for ThreadSafe for each event handler: "/Library/ScriptingAdditions/SIMBL.osax"
Jun 20 00:41:25 MyMachine Finder[261]: CFPropertyListCreateFromXMLData(): Old-style plist parser: missing semicolon in dictionary.
Jun 20 00:41:27 MyMachine System Preferences[665]: Killed finderpop-daemon
Jun 20 00:41:27 MyMachine com.apple.launchd.peruser.502[179] ([0x0-0x20020].com.finderpop.fp-injector[328]): Exited: Terminated: 15
Jun 20 00:41:27 MyMachine [0x0-0x5d05d].com.apple.systempreferences[665]: FinderPop-x86_64-24209 - removed myself from Login Items (1)
Jun 20 00:41:34 MyMachine installd[681]: Starting
Jun 20 00:41:34 MyMachine installd[681]: uid=0, euid=0
Jun 20 00:41:44 MyMachine installd[681]: Exiting.
Daignostic and Usage:
6/20/12 12:39:40.635 AM Software Update: SWU: scan found 0 products:
com.apple.message.uuid: {Alphanumeric removed}
com.apple.message.domain: com.apple.SoftwareUpdate.time.scan
com.apple.message.signature: FAILURE: (null)://localhost/
com.apple.message.result: failure
com.apple.message.value: 0.63927
com.apple.message.value2: 930.995
com.apple.message.signature2: Software Update
com.apple.message.signature3: SUScanResultCode, 100
6/20/12 12:41:35.190 AM Software Update: SWU: scan found 0 products:
com.apple.message.uuid: {Alphanumeric removed}
com.apple.message.domain: com.apple.SoftwareUpdate.time.scan
com.apple.message.signature: FAILURE: (null)://localhost/
com.apple.message.result: failure
com.apple.message.value: 0.07725
com.apple.message.value2: 116.113
com.apple.message.signature2: Software Update
com.apple.message.signature3: SUScanResultCode, 100
Is it really just a a server down, or is there a bigger problem?
(Couldn't edit profile; change is 12 GB RAM)

Hi ..
Fist, uninstall Fingerpop beta > http://www.finderpop.com/manual/210/title.html
"/Library/ScriptingAdditions/SIMBL.osax"
Next, open a Finder window. From the Finder menu bar click Go > Go to Folder
Type this exactly as you see it here:
/Library/ScirptingAdditions
Click Go
Move the SIMBL.osax files from the ScriptingAddtions folder to the Trash
Try the App Store.
edited by: cs

I'm running OS X 10.6.8 on a MacBook Pro and cannot connect to the App store. How do I fix this?

I'm running OS X 10.6.8 on a MacBook Pro and cannot connect to the App store. How do I fix this?
I have downloaded and installed the 10.6.8 V1.1 Combo pack but this didn't fix the problem.

Check the 'More Like This' and you may find a solution. (The box on the right side of this display)
Ciao.

HT1206 Iphone cannot connect to email, apps store, internet, etc. Please Help

I synced my work Iphone to my families Itunes account at home and now cannot connect to email, apps store, internet, etc. I can still call and text, but that's it. Please help.
I could connect before syncing. I restarted the phone. The issue started right after connecting syncing to my computer.

Thanks for your reply.
I just tried your suggestion, but got the same error.
In mail: "the connection to the server failed"
In App Store: "Cannot connect to iTunes Store"
In Facebook: "Network Error"
I have 4 bars and have 3G coverage. I can call and text.

Getting error "cannot connect to the App Store"

getting error "cannot connect to the App Store"

YAY!!! Saved it in my Mac's Firefox Bookmarks for easy future access!
Hope you are having a lovely afternoon today! I'm about ready to go bobo....I have an early meeting, and I don't want to oversleep! The nice part is that I work remotely, so I only have to wake up 15 minutes or so before the meeting.... I don't even use an alarm clock anymore (really, my iPhone alarm, which is much more pleasant), unless I have to get up at 6:30 or something....
TMI?
GB

After upgrading to OS 10.8, my Mac App Store is not working. It says: Cannot Connect To The App Store

After upgrading to OS 10.8, my Mac App Store is not working. It says: Cannot Connect To The App Store. Kindly Help

Also having that problem - I checked and I am connected to internet (can access other websites or other pages in Apple's website), can login from Snow Leopard (10.6.8) with Mac App Store there, but if I use the (external) drive with ML to start up, no go.
I can get to the "Featured"/initial MAS page, and tried going to the login from there, but same problem as Mitoshacer.
In my case, MacBook Pro (2.66GHz, 8GB RAM, 500GB external with ML - vs. 320GB internal drive with 10.6.8), March/April 2009 model. Have done searches for the problem online, but nothing shows up (except some for older OS X versions).

My iPod (first generation) cannot connect to the app store nor iTunes. What can I do so that it connects again?

My iPod (first generation) cannot connect to the app store nor iTunes. What can I do so that it can connect and I can install apps or music once more? Also, when I go on the internet and try to search solutions, it freezes and I have to hold the power button for 20 seconds for it to go to lock screen. Any solutions?

Safari does work, right?
Can't connect to the iTunes Store
Best Fixes for ‘Cannot Connect to iTunes Store’ Errors | iPad Insight
It appears you have the original, 1G, iPod, You can update as far as 3.1.3 here:
Purchasing iOS 3.1 Software Update for iPod touch (1st generation)
https://buy.itunes.apple.com/WebObjects/MZFinance.woa/wa/touchLegacyLandingPage
Identifying iPod models

I'm running 10.6.8, but i 'cannot connect to the app store'

ok so i've been reading around and i can't seem to find a definitive answer.
i'm running OS 10.6.8 but anytime i attempt to open the app store i get the message 'cannot connect to the app store'.
i've tried reinstalling the 10.6.8 combo update, but that hasn't worked, i've tried reinstalling the original snow leopard disk that came with the macbook pro, then doing software updates, but that hasn't worked. any advice would be greatly appreciated, just want to upgrade to lion but i have to have access to the app store to do so, frustrating. thanks in advance for any help,
jon

http://www.apple.com/support/mac/app-store/contact.html?form=account

I purchased Lion but cannot connect to the app store. Any ideas?

Cannot connect to the App Store. I am on internet and Safari works just fine. Ideas?

I purchased Lion thru the app store and it was deducted from my account. I cannot download it. I can download other apps, but it seems like Lion is hung up or something. I restarted the iMac, have plenty of memory and space but when I hit download, it just says "waiting" then says cannot connect with the app store.
Thanks for any help.

My iPad cannot connect to the app store but my iPhone can, what do I need to do?

My new iPad cannot connect to the app store and iTunes after updates from several apps but my iPhone4s can. They were both recently updated to ios6. Whats wrong with this thing?

So you are saying that after you updated several apps - now you cannot connect to the iTunes or App Stores?
"My new iPad cannot connect to the app store and iTunes after updates from several apps"
Go to Settings>General>Date and Time>Set Automatically>Off. Set the date one year ahead. Try to update the apps again. If you get an error message, go back to the settings. Correct the date and time (set automatically) then go back and try to update the apps again.
Or try this ...
Settings>Privacy>Location Services>System Services (swipe to the bottom of the page to find this)>Location Based iAds>Off.
Or this ...
Reboot the iPad by holding down on the sleep and home buttons at the same time for about 10-15 seconds until the Apple Logo appears - ignore the red slider - let go of the buttons.

Cannot connect to the App Store since upgrading to Mountain Lion.

I downloaded through the App Store Mountain Lion. Everything is working great except that the App Store app. I keep getting "Cannot connect to the App Store" error message. Is it possible that it's still too much traffic on the servers or a bug in Mountain Lion? App Store worked fine before obviously, otherwise I wouldn't be able to get Mountain Lion. I tried trashing the plist and cache.db several times and still no go. Anybody else have this problem? Help!

This seems to be a bug in the OS. After days looking for an answer, I found one that will probably help those of you that, like me, tried just about everything else that has been suggested in the forums:
http://b.rthr.me/wp/?p=356
I came back to this forum, being one of the latest dealing with this issue, to share this. If it works for you then please do what I did and share it in some other forum on this issue to spread the word.
Apple please fix this bug in the OS !!!

Safari cannot connect to the App Store so I can setup an RSS Reader.

Let me be clear about a key point first - I can connect to the iTunes Store in the program, I can connect to the App Store in the program, and Safari has no problem acting as a browser.
BUT, I want to use RSS feeds and this is where things fall down.
If the Podcasts app is installed then all XML links to RSS feeds default to being opened in the Podcasts app, and I wouldn't mind this if the Podcasts app could actually display RSS feeds, but it can't. No problem, I'll just remove the Podcasts app.
Now when I click on a link to an RSS feed, Safari gives me the following error,
Cannot Open Page
This is a link to an RSS feed. Would you like to search the App Store for apps that can display RSS feeds?
And my options are Cancel or Search.
I click Search, because when I find an RSS feed on a page I want to subscribe to I don't want to have that error again.
The App Store opens and I almost immediately get the error,
Cannot connect to iTunes Store
However, once I click the OK option, the App Store works fine. I can connect to the App Store.
So, I pick an RSS app anyway to install it. It downloads fine, and I go on browsing in Safari. I find another link to an RSS feed, and this pops up again,
Cannot Open Page
This is a link to an RSS feed. Would you like to search the App Store for apps that can display RSS feeds?
Excuse me? I've already installed an RSS app... and by now I've installed 5 different apps in the hopes that at least 1 of them will do what Podcasts obnoxiously did before and claim the default app status for XML links.
So, Safari works as a browser, the iTunes Store App works, and the App Store app works, but if Safari opens the App Store then I get an error. If I could somehow set which applications opened what links and document types then this wouldn't be a problem either because I could just manually set what I wanted, but I can't.
ಠ_ಠ
What the heck? Why was RSS ripped from Safari with nary a word, leaving in its place the pathetic Reading List function? Bookmarks are for reading later, RSS is for push to me updates, Reading List is just plain pointless and a waste of code. And why can't I set what programs I want to open what file types? /rant
I've already tried the Change Date trick, the Reset All Settings trick, the Turn Off Genius trick, and every other trick I could find where ever the phrase, "Cannot connect to itunes store" popped up in these forums and on the web, and none of them work - I suspect that this is because the App Store does work fine normally for me.
All I want is for Safari or an RSS program to open an RSS feed when I click on the link while browsing the web. Why is this so darn hard?

Hi alèna,
If you are having issues connecting to the iTunes Store, you may find the following article helpful:
Apple Support: Can't connect to the iTunes Store
http://support.apple.com/kb/ts1368
Regards,
- Brenden

Why i cannot connect to my apps store?

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