Why I cant buy the app on game

Game name is order&chaos online
I wanna buy the money on this game but the app say : Your purchase could not be completed. For assistance,contact itunes support at www.apple.com/support/itunes/ww/.
I wanna know what happen for my apple ID why I can't pay the money (my credit card can use)

You have to contact iTunes Store Support and you can do so here. You may need to change to your own country. Your location hasn't been provided so we have no idea where you live.
https://getsupport.apple.com/Issues.action
Tap on Purchases, Billing and Redemption, then tap on Unable to purchase from iTunes Store. Then you will be given the option of how you would like to contact support.

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GB

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