Why i cant connect iTunes Store but Internet can connect?
Why i cant connect iTunes Store but Internet can connect?
Close your iTunes,
Go to command Prompt -
(Win 7/Vista) - START/ALL PROGRAMS/ACCESSORIES, right mouse click "Command Prompt", choose "Run as Administrator".
(Win XP SP2 n above) - START/ALL PROGRAMS/ACCESSORIES/Command Prompt
In the "Command Prompt" screen, type in
netsh winsock reset
Hit "ENTER" key
Restart your computer.
If you do get a prompt after restart windows to remap LSP, just click NO.
Now launch your iTunes and see if it is working now.
If you are still having these type of problems after trying the winsock reset, refer to this article to identify which software in your system is inserting LSP:
Apple software on Windows: May see performance issues and blank iTunes Store
http://support.apple.com/kb/TS4123?viewlocale=en_US
Similar Messages
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ITunes will not connect to the ITunes store but it will connect to the ITunes internet radio.
Tried everthing, reinstalled ITunes in a specific orfer, flushed the DNS, latest version of ITunes, checked computer clock, windows 7 firewall,
and still can not connect to ITunes store but I can open ITunes radio. Help!!!Do you see an error message when trying to view the iTunes Store?
This Apple document, might be able to fix it for ya -> iTunes: Advanced iTunes Store troubleshooting
If you're just seeing a blank iTunes Store, you could also try resetting Winsock. It worked for some in this thread (iTunes 10.4) -> With iTunes 10.4 I can access iTunes store.
MTG68 wrote - In windows 7, click on your start menu, go to accessories, right click on the command prompt icon and choose "run as administrator". Once it opens, type in the following command...
netsh winsock reset
hit enter and it should say something like winsock reset successful now reboot your computer. -
I cannot connect to itunes store but my network connections are fine and I have tried everything on the itunes support site. I just want to authorize my computer. Can anyone help?
If you are still having these type of problems after trying the winsock reset, refer to this article to identify which software in your system is inserting LSP:
iTunes 10.5 for Windows: May see performance issues and blank iTunes Store
http://support.apple.com/kb/TS4123?viewlocale=en_US -
I cannot access the Itunes store, but I can update my apps.
I cannot access the Itunes store, but I can update my apps. I have checked the following per Support:
http://support.apple.com/kb/TS1368
These articles have helped other users resolve connection issues:
Using MSCONFIG to troubleshoot conflicts in Windows Vista
http://support.apple.com/kb/HT2292
iTunes for Windows: iTunes Store Connection Troubleshooting
http://support.apple.com/kb/HT1527
iTunes for Windows: Connection Issues when using Internet Filters, Accelerators, or Firewalls
http://support.apple.com/kb/TS1379
iTunes for Windows: Could not establish a secure connection to the iTunes Store
http://support.apple.com/kb/TS1470
iTunes for Windows: Can't access the internet if proxy settings are incorrect
http://support.apple.com/kb/TS1490Close your iTunes,
Go to command Prompt -
(Win 7/Vista) - START/ALL PROGRAMS/ACCESSORIES, right mouse click "Command Prompt", choose "Run as Administrator".
(Win XP SP2 & above) - START/ALL PROGRAMS/ACCESSORIES/Command Prompt
In the "Command Prompt" screen, type in
netsh winsock reset
Hit "ENTER" key
Restart your computer.
Now launch your iTunes and see if it is working now. -
I can connect to the iTunes store but I can't sign in
I recently got a macbook pro and before I got it I had a Toshiba. On that one I had an iTunes account that I used and worked fine.
I can connect to the iTunes store. I can search for stuff but I can't sign in so I can't download anything.
I've never had this problem before. I know that my apple id is ok because I changed the password because I thought I might have had it wrong.
Does anyone know how to fix it? I have the newest version of iTunes.I'm having the same problem. Are you getting unknown error -9813?
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hi .
just yesterday i update my itune to version 10.5 but when ever i coonect to itune store it is not showing any application there that i can purchae .
what shall i do .Close your iTunes,
Go to command Prompt -
(Win 7/Vista) - START/ALL PROGRAMS/ACCESSORIES, right mouse click "Command Prompt", choose "Run as Administrator".
(Win XP SP2 & above) - START/ALL PROGRAMS/ACCESSORIES/Command Prompt
In the "Command Prompt" screen, type in
netsh winsock reset
Hit "ENTER" key
Restart your computer.
If you do get a prompt after restart windows to remap LSP, just click NO.
Now launch your iTunes and see if it is working now.
If you are still having these type of problems after trying the winsock reset, refer to this article to identify which software in your system is inserting LSP:
iTunes 10.5 for Windows: May see performance issues and blank iTunes Store
http://support.apple.com/kb/TS4123?viewlocale=en_US -
How do I make a purchase from the iTunes store using a credit I have? I can't get past the payment window, and don't want my credit card charged instead of my credit.
same here but i cant purchase a movie or anything
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I bought a song on the itunes store but I can't listen it!
time ago i bought a song on the itunes store with my iphone. Yesterday i connected my iphone with iTunes on my PC and some hours after i went to listen that song but when i touch his title to listen it don't start even if on my PC, on iTunes i can listen it.
Restart your Mac and try again...
If no joy... Contact iTunes Customer Service
Apple Support iTunes Store Contact Us -
my oldest otunes store UN was my AOL screen name, and then when the newwer stuff came out requring an email address it never prompted me to just add that on to the one I already had, so thus another itunes un now known as my apple id was born. My question is I recently bought an apple TV and I have movies and shows on the AOL screen name account that I can NOT access on my apple tv as I do not have an apple id for that account it will not let me sign in to it through the apple tv. I was wondering if there is a way to convert my AOL account into a normal apple id?
I have the same issue. Back in the day, when Apple and AOL had a relationship, AOL users had the ability to use their AOL account screen names and passwords in order to purchase content from the iTunes store. Unfortunately the disconnect resides in the fact chosing that way of signing in and purchasing content didn't actually create a true Apple ID. This results in the ability to still purchase content via iTunes on Mac or PC or on iPhone and iPad, but the inability to sign in with the same account with any other Apple services such as appleid.apple.com or even the Apple Store App.
After the relationship between Apple and AOL dissolved there is no way of turning the AOL account associated with many many purchases into an Apple ID. I've tried every way possible and search long and hard for an answer. There was a way a while ago and the process was that you had to cancel any subscription services with AOL. Apple would realize this and notify you in iTunes saying your AOL account has been deactivated, would you like to make it an Apple ID (this may be the article to which you are referring, HACKINTOSH). Unfortunately this method doesn't work any longer.
However I have found a way for old AOL users to change the account they use to purchase content with into an Apple ID. The answer is iTunes Match. I've tried many other methods and iTunes match seems to be the route to take. When subscribing to iTunes match, iTunes will recognize that the account you're trying to subscribe with is not a true Apple ID and will ask you to change the AOL screen name into an Apple ID.
This is the only way that I have is even close to solving this issue. However I haven't been able to complete the process due to unrelated reasons. Considering iTunes Match is $24.99/year that may not be worth it to just convert an Apple ID. But if you can find a use for subscribing to iTunes Match (which personally I think is a brilliant service), I believe that this will convert the AOL account into an Apple ID.
Let's see what iTunes says as well. I haven't contacted them but if any info is received please let us know!
Hope this helps. -
All of a sudden I keep getting the same message on both my Iphone and Ipad. (Cannot connect to Itunes Store.) (OK)
I am able to connect on my Mac. My Password is correct.Hi Velvalee,
While there may not be specific information about that error, here is an article of steps for troubleshooting connectivity issues with the iTunes store:
Can't connect to the iTunes Store
http://support.apple.com/kb/ts1368
If that article does not help, there is a link near the bottom for an additional article of advanced troubleshooting.
Cheers!
- Ari -
I can access iTunes Store but I can't access any purchased content
Is itunes having problems? Can't access any purchased content
Temporarily disable any security software on the computer and try again.
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Please Help
I also recently updated my Iphone to ios 6, And Some of my artwork is missing from my iphone. They r there on my Itunes but don't sync. Can you help me?
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When you click the song, pop up the window saying that can't find a file.
There is no instruction how to get download again the songs already purchased.Welcome to Apple Support Communities
The first thing you have to do is to remove the songs from iTunes, so right-click them and choose Delete.
Then, follow these steps to redownload the songs > http://support.apple.com/kb/ht2519 If you see the name of the song with a cloud icon after deleting it in the iTunes window, press it and it will be downloaded automatically -
My IPOD and Macbook Pro both will not connect to the Itunes store through Itunes says no internet connection, but I can connect through safari and I have a internet connection
As I mentioned above, I am not very tech savvy so I have no idea why a wireless protocol would be showing up there, I'm just listing everything I see in hopes that someone might know something I can try. This is why I am asking for help here - I'm not sure what has happened that has made me unable to connect, especially since it seemingly occured while nobody was using the computer.
I guess I should clarify that I'm not a total hillbilly- normally my firewall is set to 'on', but I set it to 'off' to try and troubleshoot the issues here as I was told that sometimes it can interfere with the computer's ability to connect to the internet. If this is not the case and firewall does not affect anything, I will turn it back on while I try to fix this.
I have tried the method you mentioned above a few times - I actually contacted my ISP earlier this week and they recommended resetting the router like that. They didn't mention any known network issues. -
I updated my itunes version and since then it won't let me connect to the itunes store. I'm connected to the internet but it says I'm not.
Can't connect to the iTunes Store
What happens when you try to delete apps?
You can't delete the apps that came with the iOS
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