Why i couldn't open email that sent from Outlook?

                 Please help me for this matter, i had bought my BB Curve 8520 for just only 5 days and use latest firmware. I have setup 2 emails 1.) hotmail  2.) Outlook (Official mail) i found this issue after i had setup my office email for a few days.
                Issue is when i open email that sent from Outlook (Official mail) that contained file .png or attached with file .png by using HTML  my bb couldn't open it, it will stuck but i can use any function but just the email that didn't open.
                I ha contacted with my Local support, they inform me to do the hard reset, after i had hard reset it working fine with same email that couldn't open previously. After one day had past it has the same issue again.
Please help me to fixed this issue, thank you in advance.
P.S. I had never install any unauthorized program.

Photoshop doesn't do anything special or different when a file is sent from an attachment. However, when you send an attachment from Outlook to Photoshop, that file is actually downloaded to your computer in a Temp folder before it is sent to Photoshop. Often times the permissions on this folder can be such that it prevents access. Other than that, all Outlook does is simply drop the file onto the Photoshop app file. The only thing that would involve Photoshop directly is if there are some damaged files involved with its connection to the rest of the system. If this is the case a reinstall would fix it. Otherwise, check the permissions on the Outlook temp folder (or at least the JPEG file it is trying to save).

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    r20: 0x0000000000000000 r21: 0x0000000000000000 r22: 0x0000000000000000 r23: 0x0000000000000000
    r24: 0x0000000000000000 r25: 0x0000000000000000 r26: 0x00000000aabccce0 r27: 0x0000000000000000
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